{"id":5858,"date":"2026-04-21T16:07:05","date_gmt":"2026-04-21T14:07:05","guid":{"rendered":"https:\/\/global.fr.shopping.rakuten.com\/faq\/enable-two-factor-authentication-2fa-for-your-account\/"},"modified":"2026-05-21T11:48:30","modified_gmt":"2026-05-21T09:48:30","slug":"activate-double-authentication","status":"publish","type":"faq","link":"https:\/\/global.fr.shopping.rakuten.com\/en\/faq\/activate-double-authentication\/","title":{"rendered":"Enable two-factor authentication (2FA) for your account"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Two-factor authentication (2FA) is a security system that reinforces the security of your seller account by adding an extra layer of protection. This helps secure your account in the event that your password is stolen.<br> <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How do I enable two-factor authentication? <\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">1. Go to your Merchant Dashboard<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">2. On your profile in the top right corner, select &#8220;Manage account&#8221;.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;6a80939d131c9&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6a80939d131c9\" class=\"aligncenter size-full is-resized wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"283\" height=\"310\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/global.fr.shopping.rakuten.com\/wp-content\/uploads\/2026\/04\/capture-decran-2026-05-12-152001.png\" alt=\"Screenshot menu\" class=\"wp-image-6618\" style=\"aspect-ratio:0.9129448533118258;width:400px;height:auto\"\/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">3. In the &#8220;Security&#8221; panel, click on &#8220;Settings&#8221;.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1102\" height=\"513\" src=\"https:\/\/global.fr.shopping.rakuten.com\/wp-content\/uploads\/2026\/04\/capture-decran-2026-05-12-152052.png\" alt=\"Screenshot account settings\" class=\"wp-image-6619\" srcset=\"https:\/\/global.fr.shopping.rakuten.com\/wp-content\/uploads\/2026\/04\/capture-decran-2026-05-12-152052.png 1102w, https:\/\/global.fr.shopping.rakuten.com\/wp-content\/uploads\/2026\/04\/capture-decran-2026-05-12-152052-600x279.png 600w, https:\/\/global.fr.shopping.rakuten.com\/wp-content\/uploads\/2026\/04\/capture-decran-2026-05-12-152052-768x358.png 768w\" sizes=\"auto, (max-width: 1102px) 100vw, 1102px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">You will then be able to choose from our two available methods to enable two-factor authentication.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Use a password generator<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">OTP (One-Time Password) is a protection technique for your Rakuten account. It is applied upon login, thereby protecting all data accessible from your &#8220;My Account&#8221; space. <\/p>\n\n\n    <div id=\"btw_faq-block_10bd4feade1200d74c4c655dba5181c0\" class=\"btw_faq\">\n\t\t<div class=\"faq\" id=\"faq-btw_faq-block_10bd4feade1200d74c4c655dba5181c0\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq__item\">\n\t\t\t\t\t\t<div class=\"faq__item__header\" id=\"btw_faq-block_10bd4feade1200d74c4c655dba5181c0-heading1\">\n\t\t\t\t\t\t\t<a class=\"faq__item__header__link\" href=\"#\" data-toggle=\"collapse\" data-target=\"#btw_faq-block_10bd4feade1200d74c4c655dba5181c0-collapse1\" aria-controls=\"btw_faq-block_10bd4feade1200d74c4c655dba5181c0-collapse1\">\n\t\t\t\t\t\t\t\t<span class=\"faq__item__header__link__title\">I do not have an authenticator app yet. <\/span>\n\t\t\t\t\t\t\t\t<span class=\"faq__item__header__link__arrow\"><\/span>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"btw_faq-block_10bd4feade1200d74c4c655dba5181c0-collapse1\" class=\"collapse faq__item__content\" aria-labelledby=\"btw_faq-block_10bd4feade1200d74c4c655dba5181c0-heading1\">\n\t\t\t\t\t\t\t<p>We recommend using apps such as Google Authenticator or Okta Verify.<\/p>\n<p>Warning! To complete this process, you will need both a computer and a mobile phone. <\/p>\n<p><strong><span class=\"wysiwyg-color-red110\">Google authentificator <\/span><\/strong><\/p>\n<ul>\n<li><strong>Step 1:<\/strong> Download the application of your choice on your mobile phone.<\/li>\n<li><strong>Step 2:<\/strong> Set up your application with your Google profile.<\/li>\n<li><strong>Step 3:<\/strong> Log in to your Rakuten account and check the &#8220;Use a password generator&#8221; option.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/help.fr.shopping.rakuten.net\/hc\/article_attachments\/11455092743698\" alt=\"Use an authenticator app\" width=\"320\" height=\"408\"><\/p>\n<ul>\n<li><strong>Step 4: <\/strong>Scan the QR code using your mobile phone.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/help.fr.shopping.rakuten.net\/hc\/article_attachments\/11455923638162\" alt=\"Setting up an authenticator app in Rakuten\" width=\"582\" height=\"257\"><\/p>\n<ul>\n<li><strong>Step 5: <\/strong>Add the login code<br \/>\nFor your very first time connecting to the app, you must click on the &#8220;Add a code&#8221; box.<br \/>\nFor subsequent connections: Click on the &#8220;+&#8221; at the bottom right of your screen.<\/li>\n<li><strong>Step 6:<\/strong> Enter the code that was sent to your application on your computer.<\/li>\n<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq__item\">\n\t\t\t\t\t\t<div class=\"faq__item__header\" id=\"btw_faq-block_10bd4feade1200d74c4c655dba5181c0-heading2\">\n\t\t\t\t\t\t\t<a class=\"faq__item__header__link\" href=\"#\" data-toggle=\"collapse\" data-target=\"#btw_faq-block_10bd4feade1200d74c4c655dba5181c0-collapse2\" aria-controls=\"btw_faq-block_10bd4feade1200d74c4c655dba5181c0-collapse2\">\n\t\t\t\t\t\t\t\t<span class=\"faq__item__header__link__title\">I want to add multiple workstations to my Rakuten account. <\/span>\n\t\t\t\t\t\t\t\t<span class=\"faq__item__header__link__arrow\"><\/span>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"btw_faq-block_10bd4feade1200d74c4c655dba5181c0-collapse2\" class=\"collapse faq__item__content\" aria-labelledby=\"btw_faq-block_10bd4feade1200d74c4c655dba5181c0-heading2\">\n\t\t\t\t\t\t\t<ul>\n<li><strong>Step 1:<\/strong> Each employee must download the Google Authenticator app on their mobile phone.<\/li>\n<li><strong>Step 2: <\/strong>The primary account holder goes to the &#8220;Settings&#8221; tab in their Google Authenticator app and selects the &#8220;Transfer accounts&#8221; tab.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/help.fr.shopping.rakuten.net\/hc\/article_attachments\/11457266058514\" alt=\"Transfer accounts in Google Authenticator\" width=\"410\" height=\"342\"><\/p>\n<ul>\n<li><strong>Step 3:<\/strong> The primary account holder selects the account they wish to share with other workstations.<\/li>\n<li><strong>Step 4:<\/strong> Each employee scans the primary account&#8217;s QR code.<\/li>\n<li>Step 5: Each employee now has their own access to the primary account.<\/li>\n<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq__item\">\n\t\t\t\t\t\t<div class=\"faq__item__header\" id=\"btw_faq-block_10bd4feade1200d74c4c655dba5181c0-heading3\">\n\t\t\t\t\t\t\t<a class=\"faq__item__header__link\" href=\"#\" data-toggle=\"collapse\" data-target=\"#btw_faq-block_10bd4feade1200d74c4c655dba5181c0-collapse3\" aria-controls=\"btw_faq-block_10bd4feade1200d74c4c655dba5181c0-collapse3\">\n\t\t\t\t\t\t\t\t<span class=\"faq__item__header__link__title\">I already have an authenticator app.<\/span>\n\t\t\t\t\t\t\t\t<span class=\"faq__item__header__link__arrow\"><\/span>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"btw_faq-block_10bd4feade1200d74c4c655dba5181c0-collapse3\" class=\"collapse faq__item__content\" aria-labelledby=\"btw_faq-block_10bd4feade1200d74c4c655dba5181c0-heading3\">\n\t\t\t\t\t\t\t<p><strong><span class=\"wysiwyg-color-red110\">Google authentificator <\/span><\/strong><\/p>\n<ul>\n<li><strong>Step 1: <\/strong>Log in to your Rakuten account.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/help.fr.shopping.rakuten.net\/hc\/article_attachments\/11455367226258\" alt=\"Logging in to your Rakuten account\" width=\"490\" height=\"296\"><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li><strong>Step 2: <\/strong>Open your Google Authenticator app on your phone.<\/li>\n<li><strong>Step 3: <\/strong>Enter the code shown under &#8220;Rakuten&#8221; in your app into the designated field on the Rakuten website.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/help.fr.shopping.rakuten.net\/hc\/article_attachments\/11455807768722\" alt=\"Accessing Rakuten via Google Authenticator\" width=\"925\" height=\"372\"><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li><strong>Step 4: <\/strong>Access your Rakuten account with peace of mind!<\/li>\n<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n    <\/div>\n    \n\n\n<h3 class=\"wp-block-heading\">Enable two-factor authentication via SMS<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">2FA or &#8220;Two-Factor Authentication&#8221; is an additional layer of protection for your Rakuten account, ensuring that you are the only user who can access your wallet and modify your bank details.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This method allows you to access all your information only after registering your phone number on your Rakuten account and entering a code that is only accessible via your SMS.<\/p>\n\n\n    <div id=\"btw_faq-block_5f695ceb6abe8511dae2bed0dabd3b1b\" class=\"btw_faq\">\n\t\t<div class=\"faq\" id=\"faq-btw_faq-block_5f695ceb6abe8511dae2bed0dabd3b1b\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq__item\">\n\t\t\t\t\t\t<div class=\"faq__item__header\" id=\"btw_faq-block_5f695ceb6abe8511dae2bed0dabd3b1b-heading1\">\n\t\t\t\t\t\t\t<a class=\"faq__item__header__link\" href=\"#\" data-toggle=\"collapse\" data-target=\"#btw_faq-block_5f695ceb6abe8511dae2bed0dabd3b1b-collapse1\" aria-controls=\"btw_faq-block_5f695ceb6abe8511dae2bed0dabd3b1b-collapse1\">\n\t\t\t\t\t\t\t\t<span class=\"faq__item__header__link__title\">Enable SMS authentication<\/span>\n\t\t\t\t\t\t\t\t<span class=\"faq__item__header__link__arrow\"><\/span>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"btw_faq-block_5f695ceb6abe8511dae2bed0dabd3b1b-collapse1\" class=\"collapse faq__item__content\" aria-labelledby=\"btw_faq-block_5f695ceb6abe8511dae2bed0dabd3b1b-heading1\">\n\t\t\t\t\t\t\t<ul>\n<li><strong>Step 1:<\/strong> Go to your &#8220;My Account&#8221; area in the &#8220;Two-factor authentication&#8221; section.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/help.fr.shopping.rakuten.net\/hc\/article_attachments\/11433892169234\" alt=\"acc\u00e8s \u00e0 la double authentification\" width=\"318\" height=\"266\"><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li><strong>Step 2: <\/strong>Select the &#8220;Secure with a phone number&#8221; method.<\/li>\n<li><strong>Step 3: <\/strong>Click on &#8220;Configure&#8221; and follow the steps indicated on the page.<\/li>\n<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n    <\/div>\n    ","protected":false},"template":"","meta":{"_acf_changed":false},"categorie-faq":[77],"class_list":["post-5858","faq","type-faq","status-publish","hentry","categorie-faq-merchant-dashboard"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - 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