You are selling on Rakuten and would like to cancel an order? Follow the guide!<\/p>\n\n\n\n
If you are a Rakuten customer and would like to withdraw from your purchase, click here<\/a>.<\/p>\n\n\n If you have validated an order but ultimately do not have sufficient stock or are unable to ship the product<\/strong>, it is important to cancel the sale as soon as possible to minimize the impact on customer satisfaction.<\/p>\n This satisfaction is our priority and is a key factor in your Merchant Quality Score (MQS). It is therefore better to reject a sale than to cancel it afterward<\/strong>, especially since your cancellation rate would be negatively impacted.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t If you have not yet validated the order and the item is out of stock, you must decline the sale.<\/p>\n If you have accepted a sale that you cannot fulfill, you can cancel it by following the steps below:<\/p>\n\n