We remind you that Rakuten’s contribution to the development of this Frequently Asked Questions (FAQ) section constitutes only a summary and non-exhaustive overview of the relevant legislation. Consequently, this FAQ cannot, in any way, be construed as legal advice from Rakuten. <\/p>\n\n
For further information regarding the legal guarantee of conformity, we invite you to consult articles L.217-3 et seq. of the Consumer Code.<\/a><\/p>\n YES.<\/strong> All professional sellers, even if they are not established in France, are concerned as soon as the sale of their goods is intended for a public of French consumers.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t Examples of what may constitute<\/strong> a lack of conformity include:<\/p>\n More broadly, any of the scenarios listed in articles L.217-3<\/a>, L.217-4,<\/a> and L.217-5 <\/a>of the Consumer Code may constitute a lack of conformity.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t In the event of a report of a lack of conformity, you are required to repair or replace<\/strong> the sold item (according to the buyer’s specifications), or failing that, to refund it; within a maximum period of 30 days from the request for compliance, and at no cost to the buyer.<\/strong><\/p>\n For more information, we invite you to consult articles L.217-8<\/a>, L.217-10<\/a>, and L.217-11 <\/a>of the Consumer Code.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t You are required to deliver a compliant good and to ensure its compliance within a period of 2 years<\/strong> from the date of receipt of the good by the buyer.<\/p>\n Please note that, even if you are no longer active on the RAKUTEN platform, you are nonetheless required to ensure the compliance of the good.<\/p>\n Furthermore, in the event of a repair of the good as part of its compliance, an extension of the warranty of 6 months is provided for the benefit of the buyer. During this additional 6-month period, you will therefore be required to continue to ensure the compliance of the good at the buyer’s request. <\/p>\n For more information, we invite you to consult articles L.217-3<\/a> and L.217-13<\/a> of the Consumer Code.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t NO.<\/strong> The bringing of the good into conformity must be done at no cost<\/strong> to the buyer. The latter is also not required to pay for the normal use they have made of the good. <\/p>\n Furthermore, you must also cover the cost of the return shipment of the item by the buyer.<\/p>\n For more information, we invite you to consult articles L.217-10<\/a> and L.217-11<\/a> of the Consumer Code.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n