{"id":6251,"date":"2026-04-21T15:34:48","date_gmt":"2026-04-21T13:34:48","guid":{"rendered":"https:\/\/global.fr.shopping.rakuten.com\/faq\/parcel-tracking\/"},"modified":"2026-05-12T14:46:26","modified_gmt":"2026-05-12T12:46:26","slug":"package-tracking","status":"publish","type":"faq","link":"https:\/\/global.fr.shopping.rakuten.com\/en\/faq\/package-tracking\/","title":{"rendered":"Package tracking"},"content":{"rendered":"    <div id=\"btw_faq-block_b638e02b26d57524a0dc1d5a65b8b75c\" class=\"btw_faq\">\n\t\t<div class=\"faq\" id=\"faq-btw_faq-block_b638e02b26d57524a0dc1d5a65b8b75c\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq__item\">\n\t\t\t\t\t\t<div class=\"faq__item__header\" id=\"btw_faq-block_b638e02b26d57524a0dc1d5a65b8b75c-heading1\">\n\t\t\t\t\t\t\t<a class=\"faq__item__header__link\" href=\"#\" data-toggle=\"collapse\" data-target=\"#btw_faq-block_b638e02b26d57524a0dc1d5a65b8b75c-collapse1\" aria-controls=\"btw_faq-block_b638e02b26d57524a0dc1d5a65b8b75c-collapse1\">\n\t\t\t\t\t\t\t\t<span class=\"faq__item__header__link__title\">Why should you implement parcel tracking? <\/span>\n\t\t\t\t\t\t\t\t<span class=\"faq__item__header__link__arrow\"><\/span>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"btw_faq-block_b638e02b26d57524a0dc1d5a65b8b75c-collapse1\" class=\"collapse faq__item__content\" aria-labelledby=\"btw_faq-block_b638e02b26d57524a0dc1d5a65b8b75c-heading1\">\n\t\t\t\t\t\t\t<p>It is highly recommended to implement <strong>tracking for your parcels<\/strong> and to<strong> provide the tracking number to your customers<\/strong> in the <a href=\"https:\/\/fr.shopping.rakuten.com\/en-US\/merchant-center\/orders\">order tracking section<\/a>. Buyers particularly appreciate being able to follow the progress of their package, which therefore impacts your customer satisfaction.<\/p>\n<p>This tracking becomes mandatory for all orders <strong>with a value greater than or equal to \u20ac200.<\/strong><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq__item\">\n\t\t\t\t\t\t<div class=\"faq__item__header\" id=\"btw_faq-block_b638e02b26d57524a0dc1d5a65b8b75c-heading2\">\n\t\t\t\t\t\t\t<a class=\"faq__item__header__link\" href=\"#\" data-toggle=\"collapse\" data-target=\"#btw_faq-block_b638e02b26d57524a0dc1d5a65b8b75c-collapse2\" aria-controls=\"btw_faq-block_b638e02b26d57524a0dc1d5a65b8b75c-collapse2\">\n\t\t\t\t\t\t\t\t<span class=\"faq__item__header__link__title\">What is the procedure to follow? <\/span>\n\t\t\t\t\t\t\t\t<span class=\"faq__item__header__link__arrow\"><\/span>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"btw_faq-block_b638e02b26d57524a0dc1d5a65b8b75c-collapse2\" class=\"collapse faq__item__content\" aria-labelledby=\"btw_faq-block_b638e02b26d57524a0dc1d5a65b8b75c-heading2\">\n\t\t\t\t\t\t\t<p>When a buyer places an order in your shop:<\/p>\n<ul>\n<li>Verify that you actually have the item that is the subject of the purchase: the more your stock is updated, the more you will optimize your sales.<\/li>\n<li>After the order is confirmed, ship the item within 48 hours.<\/li>\n<li>Provide the tracking number no later than 5 days after the order is confirmed. As a reminder, the tracking number is not mandatory if your buyers have chosen the &#8216;<strong><strong>Standard<\/strong><\/strong>&#8216; shipping method.<\/li>\n<\/ul>\n<p><strong>If a buyer has not received a tracking number within 8 days after the order is confirmed, they will be able to cancel their order.<\/strong><\/p>\n<p><strong>Confirm the shipment of orders (ImportItemShippingStatus) via our Webservice.<br \/>\n<\/strong><\/p>\n<p>This webservice allows you to:<\/p>\n<ul>\n<li>Send the tracking number for multiple items<\/li>\n<li>Inform the customer that orders have been shipped for all shipping methods (including the &#8216;<strong>Standard<\/strong>&#8216; method), add a 1 tag&lt; in the GetCurrentSales,&gt; GetItemsInfos, &lt;and GetBillingInformation webservices,&gt; and activate expedited payout (provided that the seller account is eligible).<\/li>\n<\/ul>\n<p>Calling this webservice triggers a message in the customer&#8217;s interface and sends them an email with the parcel link. The email will not contain a tracking link if the shipment is made using the &#8216;<strong>Standard<\/strong>&#8216; mode.<\/p>\n<p><em><strong>Advice: <\/strong>Be extra vigilant and implement a tracking number as soon as you ship your orders; your buyers&#8217; satisfaction will only be better for it!<\/em><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq__item\">\n\t\t\t\t\t\t<div class=\"faq__item__header\" id=\"btw_faq-block_b638e02b26d57524a0dc1d5a65b8b75c-heading3\">\n\t\t\t\t\t\t\t<a class=\"faq__item__header__link\" href=\"#\" data-toggle=\"collapse\" data-target=\"#btw_faq-block_b638e02b26d57524a0dc1d5a65b8b75c-collapse3\" aria-controls=\"btw_faq-block_b638e02b26d57524a0dc1d5a65b8b75c-collapse3\">\n\t\t\t\t\t\t\t\t<span class=\"faq__item__header__link__title\">How to access order tracking? <\/span>\n\t\t\t\t\t\t\t\t<span class=\"faq__item__header__link__arrow\"><\/span>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"btw_faq-block_b638e02b26d57524a0dc1d5a65b8b75c-collapse3\" class=\"collapse faq__item__content\" aria-labelledby=\"btw_faq-block_b638e02b26d57524a0dc1d5a65b8b75c-heading3\">\n\t\t\t\t\t\t\t<p>The list of your sales is accessible from the &#8216;<strong>All orders<\/strong>&#8216; section of <a href=\"https:\/\/fr.shopping.rakuten.com\/user\">your Rakuten account.<\/a><\/p>\n<p>To be directed to the tracking of a specific order, click on the number of the item you are interested in.<\/p>\n<p>It is from this page that you will be able to find information, messages, and emails regarding your transaction, as well as communicate with your buyers or manage any potential dispute.<\/p>\n<p>You will find there in particular:<\/p>\n<ul>\n<li>All your exchanges (before and after the order) with your buyer;<\/li>\n<li>All emails from Rakuten Customer Service regarding the transaction;<\/li>\n<li>The order tracking explained in detail;<\/li>\n<li>The product description as well as the original listing (comments, photos, etc).<\/li>\n<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n    <\/div>\n    ","protected":false},"template":"","meta":{"_acf_changed":true},"categorie-faq":[84],"class_list":["post-6251","faq","type-faq","status-publish","hentry","categorie-faq-delivery"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Package tracking | Rakuten<\/title>\n<meta name=\"description\" content=\"Learn how to manage tracking, ship your orders on time, and provide an optimal customer experience on Rakuten.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/global.fr.shopping.rakuten.com\/en\/faq\/package-tracking\/\" 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