{"id":6769,"date":"2026-04-21T15:34:52","date_gmt":"2026-04-21T13:34:52","guid":{"rendered":"https:\/\/global.fr.shopping.rakuten.com\/faq\/managing-a-product-return\/"},"modified":"2026-05-18T11:59:57","modified_gmt":"2026-05-18T09:59:57","slug":"managing-a-product-return","status":"publish","type":"faq","link":"https:\/\/global.fr.shopping.rakuten.com\/en\/faq\/managing-a-product-return\/","title":{"rendered":"Managing a product return"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">One or more items may be returned to you after an order has been sent. This may involve: <\/p>\n\n<ul class=\"wp-block-list\">\n<li>A claim for a non-compliant product<\/li>\n\n\n\n<li>A customer return\/cancellation<\/li>\n\n\n\n<li>A parcel that was not delivered and is being returned to the sender without the buyer having refused it.<\/li>\n<\/ul>\n    <div id=\"btw_faq-block_eae9c5a96b27fa840124eef58224f1d4\" class=\"btw_faq\">\n\t\t<div class=\"faq\" id=\"faq-btw_faq-block_eae9c5a96b27fa840124eef58224f1d4\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq__item\">\n\t\t\t\t\t\t<div class=\"faq__item__header\" id=\"btw_faq-block_eae9c5a96b27fa840124eef58224f1d4-heading1\">\n\t\t\t\t\t\t\t<a class=\"faq__item__header__link\" href=\"#\" data-toggle=\"collapse\" data-target=\"#btw_faq-block_eae9c5a96b27fa840124eef58224f1d4-collapse1\" aria-controls=\"btw_faq-block_eae9c5a96b27fa840124eef58224f1d4-collapse1\">\n\t\t\t\t\t\t\t\t<span class=\"faq__item__header__link__title\">In the event of a claim for a non-compliant product<\/span>\n\t\t\t\t\t\t\t\t<span class=\"faq__item__header__link__arrow\"><\/span>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"btw_faq-block_eae9c5a96b27fa840124eef58224f1d4-collapse1\" class=\"collapse faq__item__content\" aria-labelledby=\"btw_faq-block_eae9c5a96b27fa840124eef58224f1d4-heading1\">\n\t\t\t\t\t\t\t<p>The return of the item can be decided by you and the buyer during the amicable resolution phase, or by Customer Service if they have deemed it necessary.<\/p>\n<p>The refund of the purchase may be triggered in accordance with the provisions of the General Terms and Conditions of Use, the Specific Terms and Conditions applicable to Professional Sellers, and the applicable regulations. For security reasons and to allow you to verify the condition of an item returned to you, a 48-hour period may be observed once the parcel has been delivered, depending on its price. <\/p>\n<p><strong>Warning<\/strong>:<br \/>\nIf the returned product is damaged, <a href=\"https:\/\/global.fr.shopping.rakuten.com\/en\/contact\/\" target=\"_blank\" rel=\"noopener\">please contact us<\/a> as soon as possible.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq__item\">\n\t\t\t\t\t\t<div class=\"faq__item__header\" id=\"btw_faq-block_eae9c5a96b27fa840124eef58224f1d4-heading2\">\n\t\t\t\t\t\t\t<a class=\"faq__item__header__link\" href=\"#\" data-toggle=\"collapse\" data-target=\"#btw_faq-block_eae9c5a96b27fa840124eef58224f1d4-collapse2\" aria-controls=\"btw_faq-block_eae9c5a96b27fa840124eef58224f1d4-collapse2\">\n\t\t\t\t\t\t\t\t<span class=\"faq__item__header__link__title\">In the event of an undelivered parcel being returned to the sender <\/span>\n\t\t\t\t\t\t\t\t<span class=\"faq__item__header__link__arrow\"><\/span>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"btw_faq-block_eae9c5a96b27fa840124eef58224f1d4-collapse2\" class=\"collapse faq__item__content\" aria-labelledby=\"btw_faq-block_eae9c5a96b27fa840124eef58224f1d4-heading2\">\n\t\t\t\t\t\t\t<p>Unlike returns for non-compliant items, a valid tracking number must systematically be provided to Customer Service for the refund to be validated, regardless of the amount.<\/p>\n<p>Amounts over \u20ac200 are refunded once the item has been returned to you. For security reasons and to allow you to verify the condition of the product, a 48-hour period is observed once the parcel is delivered, before the buyer is refunded. <\/p>\n<p><strong>Warning<\/strong>:<br \/>\nIf the returned product is damaged, <a href=\"https:\/\/global.fr.shopping.rakuten.com\/en\/contact\/\" target=\"_blank\" rel=\"noopener\">please contact us<\/a> as soon as possible.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq__item\">\n\t\t\t\t\t\t<div class=\"faq__item__header\" id=\"btw_faq-block_eae9c5a96b27fa840124eef58224f1d4-heading3\">\n\t\t\t\t\t\t\t<a class=\"faq__item__header__link\" href=\"#\" data-toggle=\"collapse\" data-target=\"#btw_faq-block_eae9c5a96b27fa840124eef58224f1d4-collapse3\" aria-controls=\"btw_faq-block_eae9c5a96b27fa840124eef58224f1d4-collapse3\">\n\t\t\t\t\t\t\t\t<span class=\"faq__item__header__link__title\">In the event of an undelivered parcel being returned to the sender <\/span>\n\t\t\t\t\t\t\t\t<span class=\"faq__item__header__link__arrow\"><\/span>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"btw_faq-block_eae9c5a96b27fa840124eef58224f1d4-collapse3\" class=\"collapse faq__item__content\" aria-labelledby=\"btw_faq-block_eae9c5a96b27fa840124eef58224f1d4-heading3\">\n\t\t\t\t\t\t\t<p>If you receive the returned parcel, you must inform <a href=\"https:\/\/fr.shopping.rakuten.com\/help?action=cnh-slr-contact-us&#038;pmid=\">Customer Service<\/a> so that they can arrange for reshipment. If you are unable to reship the item, please specify this as well. <\/p>\n<p>If the buyer no longer wants the item and requests a refund, they will be refunded. <strong>Therefore, wait for the Customer Service response before reshipping the item.<\/strong><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq__item\">\n\t\t\t\t\t\t<div class=\"faq__item__header\" id=\"btw_faq-block_eae9c5a96b27fa840124eef58224f1d4-heading4\">\n\t\t\t\t\t\t\t<a class=\"faq__item__header__link\" href=\"#\" data-toggle=\"collapse\" data-target=\"#btw_faq-block_eae9c5a96b27fa840124eef58224f1d4-collapse4\" aria-controls=\"btw_faq-block_eae9c5a96b27fa840124eef58224f1d4-collapse4\">\n\t\t\t\t\t\t\t\t<span class=\"faq__item__header__link__title\">Your return address details<\/span>\n\t\t\t\t\t\t\t\t<span class=\"faq__item__header__link__arrow\"><\/span>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"btw_faq-block_eae9c5a96b27fa840124eef58224f1d4-collapse4\" class=\"collapse faq__item__content\" aria-labelledby=\"btw_faq-block_eae9c5a96b27fa840124eef58224f1d4-heading4\">\n\t\t\t\t\t\t\t<p>In the event of an item return, the buyer will send the order back to the address indicated on your account. <strong>It is important that it is kept up to date!<\/strong> If you wish for the return to be sent to a different address, inform the buyer directly.<br \/>\nTo configure your contact details, go to your <a href=\"https:\/\/fr.shopping.rakuten.com\/user\">Rakuten account<\/a>, then enter the information in the &#8216;<strong>My contact details<\/strong>&#8216; section under the &#8216;<strong>Preferences<\/strong>&#8216; category.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n    <\/div>\n    ","protected":false},"template":"","meta":{"_acf_changed":false},"categorie-faq":[80],"class_list":["post-6769","faq","type-faq","status-publish","hentry","categorie-faq-after-sales-management"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Managing a product return | Rakuten<\/title>\n<meta name=\"description\" content=\"Manage item returns on Rakuten efficiently: procedures according to the type of return, deadlines, and refund conditions.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/global.fr.shopping.rakuten.com\/en\/faq\/product-return\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Managing a product return | Rakuten\" \/>\n<meta property=\"og:description\" content=\"Manage item returns on Rakuten efficiently: procedures according to the type of return, deadlines, and refund conditions.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/global.fr.shopping.rakuten.com\/en\/faq\/product-return\" \/>\n<meta property=\"og:site_name\" content=\"Rakuten\" \/>\n<meta property=\"article:modified_time\" content=\"2026-05-18T09:59:57+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/global.fr.shopping.rakuten.com\\\/en\\\/faq\\\/managing-a-product-return\\\/\",\"url\":\"https:\\\/\\\/global.fr.shopping.rakuten.com\\\/en\\\/faq\\\/product-return\",\"name\":\"Managing a product return | Rakuten\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/global.fr.shopping.rakuten.com\\\/en\\\/#website\"},\"datePublished\":\"2026-04-21T13:34:52+00:00\",\"dateModified\":\"2026-05-18T09:59:57+00:00\",\"description\":\"Manage item returns on Rakuten efficiently: procedures according to the type of return, deadlines, and refund conditions.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/global.fr.shopping.rakuten.com\\\/en\\\/faq\\\/product-return#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/global.fr.shopping.rakuten.com\\\/en\\\/faq\\\/product-return\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/global.fr.shopping.rakuten.com\\\/en\\\/faq\\\/product-return#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\\\/\\\/global.fr.shopping.rakuten.com\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Frequently asked questions\",\"item\":\"https:\\\/\\\/global.fr.shopping.rakuten.com\\\/en\\\/faq\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Managing a product return\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/global.fr.shopping.rakuten.com\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/global.fr.shopping.rakuten.com\\\/en\\\/\",\"name\":\"Rakuten\",\"description\":\"Vendez vos produits sur notre Marketplace\",\"publisher\":{\"@id\":\"https:\\\/\\\/global.fr.shopping.rakuten.com\\\/en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/global.fr.shopping.rakuten.com\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/global.fr.shopping.rakuten.com\\\/en\\\/#organization\",\"name\":\"Rakuten\",\"url\":\"https:\\\/\\\/global.fr.shopping.rakuten.com\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/global.fr.shopping.rakuten.com\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/global.fr.shopping.rakuten.com\\\/wp-content\\\/uploads\\\/2025\\\/07\\\/logo-rakuten.png\",\"contentUrl\":\"https:\\\/\\\/global.fr.shopping.rakuten.com\\\/wp-content\\\/uploads\\\/2025\\\/07\\\/logo-rakuten.png\",\"width\":600,\"height\":179,\"caption\":\"Rakuten\"},\"image\":{\"@id\":\"https:\\\/\\\/global.fr.shopping.rakuten.com\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.linkedin.com\\\/company\\\/rakutenfrance\\\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Managing a product return | Rakuten","description":"Manage item returns on Rakuten efficiently: procedures according to the type of return, deadlines, and refund conditions.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/global.fr.shopping.rakuten.com\/en\/faq\/product-return\/","og_locale":"en_US","og_type":"article","og_title":"Managing a product return | Rakuten","og_description":"Manage item returns on Rakuten efficiently: procedures according to the type of return, deadlines, and refund conditions.","og_url":"https:\/\/global.fr.shopping.rakuten.com\/en\/faq\/product-return","og_site_name":"Rakuten","article_modified_time":"2026-05-18T09:59:57+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/global.fr.shopping.rakuten.com\/en\/faq\/managing-a-product-return\/","url":"https:\/\/global.fr.shopping.rakuten.com\/en\/faq\/product-return","name":"Managing a product return | Rakuten","isPartOf":{"@id":"https:\/\/global.fr.shopping.rakuten.com\/en\/#website"},"datePublished":"2026-04-21T13:34:52+00:00","dateModified":"2026-05-18T09:59:57+00:00","description":"Manage item returns on Rakuten efficiently: procedures according to the type of return, deadlines, and refund conditions.","breadcrumb":{"@id":"https:\/\/global.fr.shopping.rakuten.com\/en\/faq\/product-return#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/global.fr.shopping.rakuten.com\/en\/faq\/product-return"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/global.fr.shopping.rakuten.com\/en\/faq\/product-return#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/global.fr.shopping.rakuten.com\/en\/"},{"@type":"ListItem","position":2,"name":"Frequently asked questions","item":"https:\/\/global.fr.shopping.rakuten.com\/en\/faq\/"},{"@type":"ListItem","position":3,"name":"Managing a product return"}]},{"@type":"WebSite","@id":"https:\/\/global.fr.shopping.rakuten.com\/en\/#website","url":"https:\/\/global.fr.shopping.rakuten.com\/en\/","name":"Rakuten","description":"Vendez vos produits sur notre Marketplace","publisher":{"@id":"https:\/\/global.fr.shopping.rakuten.com\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/global.fr.shopping.rakuten.com\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/global.fr.shopping.rakuten.com\/en\/#organization","name":"Rakuten","url":"https:\/\/global.fr.shopping.rakuten.com\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/global.fr.shopping.rakuten.com\/en\/#\/schema\/logo\/image\/","url":"https:\/\/global.fr.shopping.rakuten.com\/wp-content\/uploads\/2025\/07\/logo-rakuten.png","contentUrl":"https:\/\/global.fr.shopping.rakuten.com\/wp-content\/uploads\/2025\/07\/logo-rakuten.png","width":600,"height":179,"caption":"Rakuten"},"image":{"@id":"https:\/\/global.fr.shopping.rakuten.com\/en\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.linkedin.com\/company\/rakutenfrance\/"]}]}},"_links":{"self":[{"href":"https:\/\/global.fr.shopping.rakuten.com\/en\/wp-json\/wp\/v2\/faq\/6769","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/global.fr.shopping.rakuten.com\/en\/wp-json\/wp\/v2\/faq"}],"about":[{"href":"https:\/\/global.fr.shopping.rakuten.com\/en\/wp-json\/wp\/v2\/types\/faq"}],"wp:attachment":[{"href":"https:\/\/global.fr.shopping.rakuten.com\/en\/wp-json\/wp\/v2\/media?parent=6769"}],"wp:term":[{"taxonomy":"categorie-faq","embeddable":true,"href":"https:\/\/global.fr.shopping.rakuten.com\/en\/wp-json\/wp\/v2\/categorie-faq?post=6769"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}