{"id":5913,"date":"2025-09-02T15:58:13","date_gmt":"2025-09-02T13:58:13","guid":{"rendered":"https:\/\/global.fr.shopping.rakuten.com\/shipping-methods\/"},"modified":"2026-05-20T17:15:52","modified_gmt":"2026-05-20T15:15:52","slug":"delivery-methods","status":"publish","type":"page","link":"https:\/\/global.fr.shopping.rakuten.com\/en\/ship\/delivery-methods\/","title":{"rendered":"Delivery methods"},"content":{"rendered":"\n<div style=\"height:90px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\">Delivery options available on Rakuten<\/h2>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-media-text has-media-on-the-right is-stacked-on-mobile is-image-fill-element\"><div class=\"wp-block-media-text__content\">\n<h3 class=\"wp-block-heading\">Standard shipping<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Deliver your packages directly to your customers. Several options are available for standard delivery:  <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Non-tracked shipping (not recommended)<\/strong>: no tracking or signature required; suitable only for low-value shipments of small size and weight.<\/li>\n\n\n\n<li><strong>Tracking option:<\/strong> no signature required; allows you and your customers to track the package&#8217;s delivery.<\/li>\n\n\n\n<li><strong>Recommended shipping method<\/strong>: with tracking and signature required, ideal for high-value shipments<\/li>\n<\/ul>\n\n\n\n<p class=\"has-secondary-light-background-color has-background wp-block-paragraph\"><strong>Important<\/strong>: The recommended shipping method is required for all orders totaling \u20ac200 or more.<\/p>\n<\/div><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"675\" src=\"https:\/\/global.fr.shopping.rakuten.com\/wp-content\/uploads\/2026\/03\/photo-2560x1440-page_fille-modes_de_livraison-classique-1200x675.jpg\" alt=\"A delivery person delivers a package to a customer's home\" class=\"wp-image-4216 size-full\" style=\"object-position:19% 37%\" srcset=\"https:\/\/global.fr.shopping.rakuten.com\/wp-content\/uploads\/2026\/03\/photo-2560x1440-page_fille-modes_de_livraison-classique-1200x675.jpg 1200w, https:\/\/global.fr.shopping.rakuten.com\/wp-content\/uploads\/2026\/03\/photo-2560x1440-page_fille-modes_de_livraison-classique-600x338.jpg 600w, https:\/\/global.fr.shopping.rakuten.com\/wp-content\/uploads\/2026\/03\/photo-2560x1440-page_fille-modes_de_livraison-classique-768x432.jpg 768w, https:\/\/global.fr.shopping.rakuten.com\/wp-content\/uploads\/2026\/03\/photo-2560x1440-page_fille-modes_de_livraison-classique-1536x864.jpg 1536w, https:\/\/global.fr.shopping.rakuten.com\/wp-content\/uploads\/2026\/03\/photo-2560x1440-page_fille-modes_de_livraison-classique-2048x1152.jpg 2048w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><\/figure><\/div>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-media-text is-stacked-on-mobile is-image-fill-element\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"675\" src=\"https:\/\/global.fr.shopping.rakuten.com\/wp-content\/uploads\/2026\/03\/photo-2560x1440-page_fille-modes_de_livraison-prepayee-1200x675.jpg\" alt=\"Someone is putting a label on a package\" class=\"wp-image-4217 size-full\" style=\"object-position:55% 50%\" srcset=\"https:\/\/global.fr.shopping.rakuten.com\/wp-content\/uploads\/2026\/03\/photo-2560x1440-page_fille-modes_de_livraison-prepayee-1200x675.jpg 1200w, https:\/\/global.fr.shopping.rakuten.com\/wp-content\/uploads\/2026\/03\/photo-2560x1440-page_fille-modes_de_livraison-prepayee-600x338.jpg 600w, https:\/\/global.fr.shopping.rakuten.com\/wp-content\/uploads\/2026\/03\/photo-2560x1440-page_fille-modes_de_livraison-prepayee-768x432.jpg 768w, https:\/\/global.fr.shopping.rakuten.com\/wp-content\/uploads\/2026\/03\/photo-2560x1440-page_fille-modes_de_livraison-prepayee-1536x864.jpg 1536w, https:\/\/global.fr.shopping.rakuten.com\/wp-content\/uploads\/2026\/03\/photo-2560x1440-page_fille-modes_de_livraison-prepayee-2048x1152.jpg 2048w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<h3 class=\"wp-block-heading\">Prepaid shipping<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">It&#8217;s quick and easy: just print out the <strong>shipping label provided by Rakuten<\/strong>, attach it to the package, and drop it off at your local post office.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Rakuten covers your shipping costs through its partners via three shipping methods: So Colissimo, Chronopost, and Mondial Relay.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/global.fr.shopping.rakuten.com\/en\/faq\/delivery-methods\">Learn more<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-media-text has-media-on-the-right is-stacked-on-mobile is-image-fill-element\"><div class=\"wp-block-media-text__content\">\n<h3 class=\"wp-block-heading\">Express delivery<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">This <strong>delivery method<\/strong> allows a package to be transported from one location to another in record time. Express delivery is very useful for shipping packages containing valuable or important items.  <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For this type of product, customers prefer faster delivery and are more likely to choose online retailers that offer this option.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/global.fr.shopping.rakuten.com\/en\/faq\/delivery-methods\">Learn more<\/a><\/div>\n<\/div>\n<\/div><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"675\" src=\"https:\/\/global.fr.shopping.rakuten.com\/wp-content\/uploads\/2026\/03\/photo-2560x1440-page_fille-modes_de_livraison-express-1200x675.jpg\" alt=\"A delivery person delivers a package quickly\" class=\"wp-image-4219 size-full\" style=\"object-position:89% 46%\" srcset=\"https:\/\/global.fr.shopping.rakuten.com\/wp-content\/uploads\/2026\/03\/photo-2560x1440-page_fille-modes_de_livraison-express-1200x675.jpg 1200w, https:\/\/global.fr.shopping.rakuten.com\/wp-content\/uploads\/2026\/03\/photo-2560x1440-page_fille-modes_de_livraison-express-600x338.jpg 600w, https:\/\/global.fr.shopping.rakuten.com\/wp-content\/uploads\/2026\/03\/photo-2560x1440-page_fille-modes_de_livraison-express-768x432.jpg 768w, https:\/\/global.fr.shopping.rakuten.com\/wp-content\/uploads\/2026\/03\/photo-2560x1440-page_fille-modes_de_livraison-express-1536x864.jpg 1536w, https:\/\/global.fr.shopping.rakuten.com\/wp-content\/uploads\/2026\/03\/photo-2560x1440-page_fille-modes_de_livraison-express-2048x1152.jpg 2048w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><\/figure><\/div>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-media-text is-stacked-on-mobile\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"675\" src=\"https:\/\/global.fr.shopping.rakuten.com\/wp-content\/uploads\/2026\/03\/photo-2560x1440-page_fille-modes_de_livraison-point_relais-1200x675.jpg\" alt=\"scan du qr code d'un colis en point relais\" class=\"wp-image-4221 size-full\" srcset=\"https:\/\/global.fr.shopping.rakuten.com\/wp-content\/uploads\/2026\/03\/photo-2560x1440-page_fille-modes_de_livraison-point_relais-1200x675.jpg 1200w, https:\/\/global.fr.shopping.rakuten.com\/wp-content\/uploads\/2026\/03\/photo-2560x1440-page_fille-modes_de_livraison-point_relais-600x338.jpg 600w, https:\/\/global.fr.shopping.rakuten.com\/wp-content\/uploads\/2026\/03\/photo-2560x1440-page_fille-modes_de_livraison-point_relais-768x432.jpg 768w, https:\/\/global.fr.shopping.rakuten.com\/wp-content\/uploads\/2026\/03\/photo-2560x1440-page_fille-modes_de_livraison-point_relais-1536x864.jpg 1536w, https:\/\/global.fr.shopping.rakuten.com\/wp-content\/uploads\/2026\/03\/photo-2560x1440-page_fille-modes_de_livraison-point_relais-2048x1152.jpg 2048w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<h3 class=\"wp-block-heading\">Pickup at a pickup location<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">This <strong>shipping method<\/strong> allows you to offer your customers delivery to one of the thousands of pickup locations in the Mondial Relay or Chronopost Shop2Shop network.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/global.fr.shopping.rakuten.com\/en\/faq\/delivery-methods\">Learn more<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-media-text has-media-on-the-right is-stacked-on-mobile is-image-fill-element capture\"><div class=\"wp-block-media-text__content\">\n<h3 class=\"wp-block-heading\">Click and Collect<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Join France\u2019s leading omnichannel platform and give your customers the option to <strong>pick up their packages in your stores<\/strong> just two hours after placing an order.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">By enabling click-and-collect on Rakuten, you can attract new customers, generate additional sales, and reduce your logistics costs.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/global.fr.shopping.rakuten.com\/en\/faq\/delivery-methods\">Learn more<\/a><\/div>\n<\/div>\n<\/div><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"675\" src=\"https:\/\/global.fr.shopping.rakuten.com\/wp-content\/uploads\/2026\/02\/photo-2560x1440-page_mere-expedier-choisir_modes_livraison-1200x675.png\" alt=\"Map of France with pickup locations and the Rakuten app\" class=\"wp-image-2577 size-full\" style=\"object-position:50% 50%\" srcset=\"https:\/\/global.fr.shopping.rakuten.com\/wp-content\/uploads\/2026\/02\/photo-2560x1440-page_mere-expedier-choisir_modes_livraison-1200x675.png 1200w, https:\/\/global.fr.shopping.rakuten.com\/wp-content\/uploads\/2026\/02\/photo-2560x1440-page_mere-expedier-choisir_modes_livraison-600x338.png 600w, https:\/\/global.fr.shopping.rakuten.com\/wp-content\/uploads\/2026\/02\/photo-2560x1440-page_mere-expedier-choisir_modes_livraison-768x432.png 768w, https:\/\/global.fr.shopping.rakuten.com\/wp-content\/uploads\/2026\/02\/photo-2560x1440-page_mere-expedier-choisir_modes_livraison-1536x864.png 1536w, https:\/\/global.fr.shopping.rakuten.com\/wp-content\/uploads\/2026\/02\/photo-2560x1440-page_mere-expedier-choisir_modes_livraison-2048x1152.png 2048w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><\/figure><\/div>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:60%\">\n<div class=\"wp-block-group has-secondary-light-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">Which delivery methods should you choose on Rakuten?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To ensure you satisfy as many customers as possible on Rakuten, offer <strong>multiple shipping options<\/strong>. Every customer has their own preferences, and it\u2019s important that your sales strategy takes this into account. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ideally, offer at least one standard shipping option, one express shipping option, and one in-person pickup option (pickup point, locker, or click-and-collect).<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\"><\/div>\n<\/div>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Frequently Asked Questions about shipping methods<\/h2>\n\n\n    <div id=\"btw_faq-block_089c811e4068fa402ac19566cb3a8d8e\" class=\"btw_faq\">\n\t\t<div class=\"faq\" id=\"faq-btw_faq-block_089c811e4068fa402ac19566cb3a8d8e\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq__item\">\n\t\t\t\t\t\t<div class=\"faq__item__header\" id=\"btw_faq-block_089c811e4068fa402ac19566cb3a8d8e-heading1\">\n\t\t\t\t\t\t\t<a class=\"faq__item__header__link\" href=\"#\" data-toggle=\"collapse\" data-target=\"#btw_faq-block_089c811e4068fa402ac19566cb3a8d8e-collapse1\" aria-controls=\"btw_faq-block_089c811e4068fa402ac19566cb3a8d8e-collapse1\">\n\t\t\t\t\t\t\t\t<span class=\"faq__item__header__link__title\">Is it a good idea to offer free shipping?<\/span>\n\t\t\t\t\t\t\t\t<span class=\"faq__item__header__link__arrow\"><\/span>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"btw_faq-block_089c811e4068fa402ac19566cb3a8d8e-collapse1\" class=\"collapse faq__item__content\" aria-labelledby=\"btw_faq-block_089c811e4068fa402ac19566cb3a8d8e-heading1\">\n\t\t\t\t\t\t\t<p>Free shipping has several advantages:<\/p>\n<ul>\n<li>More frequent shopping trips and larger average basket sizes;<\/li>\n<li>Reducing shopping cart abandonment;<\/li>\n<li>Greater customer loyalty.<\/li>\n<\/ul>\n<p>However, offering free shipping comes with certain risks that should be taken into account:<\/p>\n<ul>\n<li>Lower profit margin on your sales;<\/li>\n<li>Encourages product returns, which can result in additional costs and logistical operations;<\/li>\n<li>The ratchet effect: Your customers get used to free shipping, so switching back to paid returns can frustrate them.<\/li>\n<\/ul>\n<p>To strike the right balance, you can choose to offer free shipping only on certain occasions (sales, Black Friday, etc.), or only for orders above a certain amount. It\u2019s up to you to find the right balance.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq__item\">\n\t\t\t\t\t\t<div class=\"faq__item__header\" id=\"btw_faq-block_089c811e4068fa402ac19566cb3a8d8e-heading2\">\n\t\t\t\t\t\t\t<a class=\"faq__item__header__link\" href=\"#\" data-toggle=\"collapse\" data-target=\"#btw_faq-block_089c811e4068fa402ac19566cb3a8d8e-collapse2\" aria-controls=\"btw_faq-block_089c811e4068fa402ac19566cb3a8d8e-collapse2\">\n\t\t\t\t\t\t\t\t<span class=\"faq__item__header__link__title\">How should you handle delivery delays?<\/span>\n\t\t\t\t\t\t\t\t<span class=\"faq__item__header__link__arrow\"><\/span>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"btw_faq-block_089c811e4068fa402ac19566cb3a8d8e-collapse2\" class=\"collapse faq__item__content\" aria-labelledby=\"btw_faq-block_089c811e4068fa402ac19566cb3a8d8e-heading2\">\n\t\t\t\t\t\t\t<p>In the event of a delivery delay, here are the key points:<\/p>\n<ul>\n<li>Identify the cause of the delay: depending on whether the cause is external (weather conditions, vehicle breakdown) or internal (incorrectly labeled package, error in your logistics system), you can resolve the issue more or less quickly.<\/li>\n<li>Notify your customers as soon as possible;<\/li>\n<li>Be transparent but reassuring: answer your customers\u2019 questions directly, while assuring them that they will receive their package.<\/li>\n<li>Offer compensation: a gift card, a free additional item with their delivery, a partial refund\u2026<br \/>\nAnalyze the cause of the delay to prevent it from happening again in the future.<\/li>\n<\/ul>\n<p>Handling deliveries on your own can be costly and time-consuming. By <a href=\"https:\/\/global.fr.shopping.rakuten.com\/en\/ship\/rakuten-fulfillment-network\/\">outsourcing your logistics<\/a> to a single provider, you minimize the number of intermediaries, reduce your costs, and save time.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n    <\/div>\n    \n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<div class=\"wp-block-media-text is-stacked-on-mobile media-texte-rakuten has-white-color has-primary-background-color has-text-color has-background has-link-color wp-elements-461d7d94b9cfb24ccfedb903cf2381b4\" style=\"grid-template-columns:40% auto\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"1200\" src=\"https:\/\/global.fr.shopping.rakuten.com\/wp-content\/uploads\/2025\/09\/illustration-conseiller-contact.png\" alt=\"\" class=\"wp-image-815 size-full\" srcset=\"https:\/\/global.fr.shopping.rakuten.com\/wp-content\/uploads\/2025\/09\/illustration-conseiller-contact.png 1200w, https:\/\/global.fr.shopping.rakuten.com\/wp-content\/uploads\/2025\/09\/illustration-conseiller-contact-600x600.png 600w, https:\/\/global.fr.shopping.rakuten.com\/wp-content\/uploads\/2025\/09\/illustration-conseiller-contact-300x300.png 300w, https:\/\/global.fr.shopping.rakuten.com\/wp-content\/uploads\/2025\/09\/illustration-conseiller-contact-768x768.png 768w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<h2 class=\"wp-block-heading\">Need personalized support?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Our goal? Make your journey on Rakuten as smooth as possible, to help you use your time for what you do best: selling. <\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-primary-color has-white-background-color has-text-color has-background has-link-color wp-element-button\" href=\"https:\/\/global.fr.shopping.rakuten.com\/en\/contact\/\">Get a callback<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Delivery options available on Rakuten Which delivery methods should you choose on Rakuten? To ensure you satisfy as many customers as possible on Rakuten, offer<\/p>\n","protected":false},"author":1,"featured_media":5897,"parent":6167,"menu_order":18,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-5913","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Delivery methods | Rakuten<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/global.fr.shopping.rakuten.com\/en\/ship\/delivery-methods\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Delivery methods | Rakuten\" \/>\n<meta property=\"og:description\" content=\"Delivery options available on Rakuten Which delivery methods should you choose on Rakuten? 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