{"id":6221,"date":"2025-07-28T10:46:57","date_gmt":"2025-07-28T08:46:57","guid":{"rendered":"https:\/\/global.fr.shopping.rakuten.com\/?page_id=6221"},"modified":"2026-06-16T11:28:50","modified_gmt":"2026-06-16T09:28:50","slug":"contact","status":"publish","type":"page","link":"https:\/\/global.fr.shopping.rakuten.com\/en\/contact\/","title":{"rendered":"Contact"},"content":{"rendered":"\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:36%\">\n<div class=\"wp-block-group has-primary-light-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\">Are you an individual customer?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">This form is intended for professionals only. If you are an individual customer, your request will not be processed here. Please use the following link:<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/help.fr.shopping.rakuten.net\/hc\/fr\">CUSTOMER SERVICE<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:64%\">\n<h1 class=\"wp-block-heading\">Contact Us<\/h1>\n\n\n<div class=\"frm_forms \" id=\"frm_form_1_container\" data-token=\"7a9e65aff2276000c56052041ec6e1b5\">\n<form enctype=\"multipart\/form-data\" method=\"post\" class=\"frm-show-form  frm_js_validate  frm_ajax_submit  frm_pro_form \" id=\"form_contact-form\" data-token=\"7a9e65aff2276000c56052041ec6e1b5\">\n<div class=\"frm_form_fields \">\n<fieldset>\n<legend class=\"frm_screen_reader\">Contact<\/legend>\r\n\r\n<div class=\"frm_fields_container\">\n<input type=\"hidden\" name=\"frm_action\" value=\"create\" \/>\n<input type=\"hidden\" name=\"form_id\" value=\"1\" \/>\n<input type=\"hidden\" name=\"frm_hide_fields_1\" id=\"frm_hide_fields_1\" value=\"\" \/>\n<input type=\"hidden\" name=\"form_key\" value=\"contact-form\" \/>\n<input type=\"hidden\" name=\"item_meta[0]\" value=\"\" \/>\n<input type=\"hidden\" id=\"frm_submit_entry_1\" name=\"frm_submit_entry_1\" value=\"b51f93b306\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/pages\/6221\" \/><div id=\"frm_field_7_container\" class=\"frm_form_field form-field  frm_required_field form-group frm_top_container frm6 frm_first\">\r\n\t<label for=\"field_r5eb5\" id=\"field_r5eb5_label\" class=\"frm_primary_label col-form-label form-label\">First Name\r\n\t\t<span class=\"frm_required\" aria-hidden=\"true\">*<\/span>\r\n\t<\/label>\r\n\t<input  type=\"text\" id=\"field_r5eb5\" name=\"item_meta[7]\" value=\"\"  placeholder=\"Mike\" data-reqmsg=\"First Name cannot be empty.\" aria-required=\"true\" data-invmsg=\"First Name is invalid\" class=\"form-control\" aria-invalid=\"false\"   \/>\r\n\t\r\n\t\r\n<\/div>\n<div id=\"frm_field_8_container\" class=\"frm_form_field form-field  frm_required_field form-group frm_top_container frm6\">\r\n\t<label for=\"field_soc5v\" id=\"field_soc5v_label\" class=\"frm_primary_label col-form-label form-label\">Last Name\r\n\t\t<span class=\"frm_required\" aria-hidden=\"true\">*<\/span>\r\n\t<\/label>\r\n\t<input  type=\"text\" id=\"field_soc5v\" name=\"item_meta[8]\" value=\"\"  placeholder=\"Oldfield\" data-reqmsg=\"Last Name cannot be empty.\" aria-required=\"true\" data-invmsg=\"Last Name is invalid\" class=\"form-control\" aria-invalid=\"false\"   \/>\r\n\t\r\n\t\r\n<\/div>\n<div id=\"frm_field_9_container\" class=\"frm_form_field form-field  frm_required_field form-group frm_top_container frm6 frm_first\">\r\n\t<label for=\"field_p6v5k\" id=\"field_p6v5k_label\" class=\"frm_primary_label col-form-label form-label\">Email Address\r\n\t\t<span class=\"frm_required\" aria-hidden=\"true\">*<\/span>\r\n\t<\/label>\r\n\t<input type=\"email\" id=\"field_p6v5k\" name=\"item_meta[9]\" value=\"\"  autocomplete=\"email\"  placeholder=\"mike.oldfield@tubular-bells.com\" data-reqmsg=\"Email Address cannot be empty.\" aria-required=\"true\" data-invmsg=\"Email Address is invalid\" class=\"form-control\" aria-invalid=\"false\"  \/>\r\n\t\r\n\t\r\n<\/div>\n<div id=\"frm_field_11_container\" class=\"frm_form_field form-field  frm_required_field form-group frm_top_container frm6\">\r\n\t<label for=\"field_rf2qb\" id=\"field_rf2qb_label\" class=\"frm_primary_label col-form-label form-label\">Country\r\n\t\t<span class=\"frm_required\" aria-hidden=\"true\">*<\/span>\r\n\t<\/label>\r\n\t\t\t<select name=\"item_meta[11]\" id=\"field_rf2qb\"  data-placeholder=\"Select your country\"  placeholder=\"Select your country\" data-reqmsg=\"Country cannot be empty.\" aria-required=\"true\" data-invmsg=\"Country is invalid\" class=\"form-control\" aria-invalid=\"false\"  >\n\t\t<option  class=\"frm-select-placeholder\" value=\"\" data-placeholder=\"true\">Select your country<\/option><option  value=\"Afghanistan\">Afghanistan<\/option><option  value=\"Afrique du Sud\">Afrique du Sud<\/option><option  value=\"Albanie\">Albanie<\/option><option  value=\"Alg\u00e9rie\">Alg\u00e9rie<\/option><option  value=\"Allemagne\">Allemagne<\/option><option  value=\"Andore\">Andore<\/option><option  value=\"Angolie\">Angolie<\/option><option  value=\"Anguilla\">Anguilla<\/option><option  value=\"Antartique\">Antartique<\/option><option  value=\"Antigua and Barbuda\">Antigua and Barbuda<\/option><option  value=\"Arabie Saoudite\">Arabie Saoudite<\/option><option  value=\"Argentine\">Argentine<\/option><option  value=\"Arm\u00e9nie\">Arm\u00e9nie<\/option><option  value=\"Aruba\">Aruba<\/option><option  value=\"Australie\">Australie<\/option><option  value=\"Australier\">Australier<\/option><option  value=\"Azerbaijan\">Azerbaijan<\/option><option  value=\"Bahamas\">Bahamas<\/option><option  value=\"Bahre\u00efn\">Bahre\u00efn<\/option><option  value=\"Barbade (la)\">Barbade (la)<\/option><option  value=\"Belarus\">Belarus<\/option><option  value=\"Belgique\">Belgique<\/option><option  value=\"Belize\">Belize<\/option><option  value=\"Bengladesh\">Bengladesh<\/option><option  value=\"Benin\">Benin<\/option><option  value=\"Bermude\">Bermude<\/option><option  value=\"Bhoutan\">Bhoutan<\/option><option  value=\"Bolivie\">Bolivie<\/option><option  value=\"Bonaire, Saint-Eustache et Saba\">Bonaire, Saint-Eustache et Saba<\/option><option  value=\"Bosnie et Herzegovie\">Bosnie et Herzegovie<\/option><option  value=\"Botswana\">Botswana<\/option><option  value=\"Brunei\">Brunei<\/option><option  value=\"Br\u00e9sil\">Br\u00e9sil<\/option><option  value=\"Bulgarie\">Bulgarie<\/option><option  value=\"Burkina Faso\">Burkina Faso<\/option><option  value=\"Burundi\">Burundi<\/option><option  value=\"Cambodge\">Cambodge<\/option><option  value=\"Cameroun\">Cameroun<\/option><option  value=\"Canada\">Canada<\/option><option  value=\"Cap vert\">Cap vert<\/option><option  value=\"Chile\">Chile<\/option><option  value=\"Chine\">Chine<\/option><option  value=\"Chypre\">Chypre<\/option><option  value=\"Cit\u00e9 du Vatican\">Cit\u00e9 du Vatican<\/option><option  value=\"Colombie\">Colombie<\/option><option  value=\"Comores\">Comores<\/option><option  value=\"Congo\">Congo<\/option><option  value=\"Cor\u00e9e du Nord\">Cor\u00e9e du Nord<\/option><option  value=\"Cor\u00e9e du sud\">Cor\u00e9e du sud<\/option><option  value=\"Costa Rica\">Costa Rica<\/option><option  value=\"Croatie\">Croatie<\/option><option  value=\"Cuba\">Cuba<\/option><option  value=\"Cura\u00e7ao\">Cura\u00e7ao<\/option><option  value=\"C\u00f4te d\u2019Ivoire\">C\u00f4te d\u2019Ivoire<\/option><option  value=\"Danemarque\">Danemarque<\/option><option  value=\"Djibouti\">Djibouti<\/option><option  value=\"Dominique\">Dominique<\/option><option  value=\"Espagne\">Espagne<\/option><option  value=\"Estonie\">Estonie<\/option><option  value=\"Fidji\">Fidji<\/option><option  value=\"Finlande\">Finlande<\/option><option  value=\"France\">France<\/option><option  value=\"Gabon\">Gabon<\/option><option  value=\"Gambie\">Gambie<\/option><option  value=\"Ghana\">Ghana<\/option><option  value=\"Gibraltar\">Gibraltar<\/option><option  value=\"Grenade\">Grenade<\/option><option  value=\"Groenland\">Groenland<\/option><option  value=\"Gr\u00e8ce\">Gr\u00e8ce<\/option><option  value=\"Guadeloupe\">Guadeloupe<\/option><option  value=\"Guam\">Guam<\/option><option  value=\"Guatemala\">Guatemala<\/option><option  value=\"Guernesey\">Guernesey<\/option><option  value=\"Guin\u00e9e\">Guin\u00e9e<\/option><option  value=\"Guin\u00e9e Bissau\">Guin\u00e9e Bissau<\/option><option  value=\"Guin\u00e9e \u00c9quatoriale\">Guin\u00e9e \u00c9quatoriale<\/option><option  value=\"Guyane\">Guyane<\/option><option  value=\"Guyane Fran\u00e7aise\">Guyane Fran\u00e7aise<\/option><option  value=\"G\u00e9orgie\">G\u00e9orgie<\/option><option  value=\"G\u00e9orgie du Sud et \u00eeles Sandwich du Sud\">G\u00e9orgie du Sud et \u00eeles Sandwich du Sud<\/option><option  value=\"Haiti\">Haiti<\/option><option  value=\"Honduras\">Honduras<\/option><option  value=\"Hong Kong\">Hong Kong<\/option><option  value=\"Hongrie\">Hongrie<\/option><option  value=\"Iles Falkland (Malouines)\">Iles Falkland (Malouines)<\/option><option  value=\"Inde\">Inde<\/option><option  value=\"Indon\u00e9sie\">Indon\u00e9sie<\/option><option  value=\"Iran\">Iran<\/option><option  value=\"Iraq\">Iraq<\/option><option  value=\"Irlande\">Irlande<\/option><option  value=\"Islande\">Islande<\/option><option  value=\"Isra\u00ebl\">Isra\u00ebl<\/option><option  value=\"Italie\">Italie<\/option><option  value=\"Jama\u00efque\">Jama\u00efque<\/option><option  value=\"Japon\">Japon<\/option><option  value=\"Jersey\">Jersey<\/option><option  value=\"Jordanie\">Jordanie<\/option><option  value=\"Kazakhstan\">Kazakhstan<\/option><option  value=\"Kenia\">Kenia<\/option><option  value=\"Kirghizistan\">Kirghizistan<\/option><option  value=\"Kiribati\">Kiribati<\/option><option  value=\"Kosovo\">Kosovo<\/option><option  value=\"Koweit\">Koweit<\/option><option  value=\"La R\u00e9union\">La R\u00e9union<\/option><option  value=\"Laos\">Laos<\/option><option  value=\"Lesotho\">Lesotho<\/option><option  value=\"Lettonie\">Lettonie<\/option><option  value=\"Liban\">Liban<\/option><option  value=\"Libye\">Libye<\/option><option  value=\"Lib\u00e9ria\">Lib\u00e9ria<\/option><option  value=\"Liechtenstein\">Liechtenstein<\/option><option  value=\"Lituanie\">Lituanie<\/option><option  value=\"Luxembourg\">Luxembourg<\/option><option  value=\"Macao\">Macao<\/option><option  value=\"Mac\u00e9doine\">Mac\u00e9doine<\/option><option  value=\"Madagascar\">Madagascar<\/option><option  value=\"Malaisie\">Malaisie<\/option><option  value=\"Malawi\">Malawi<\/option><option  value=\"Maldives\">Maldives<\/option><option  value=\"Mali\">Mali<\/option><option  value=\"Malte\">Malte<\/option><option  value=\"Maroc\">Maroc<\/option><option  value=\"Martinique\">Martinique<\/option><option  value=\"Mauritanie\">Mauritanie<\/option><option  value=\"Mayotte\">Mayotte<\/option><option  value=\"Mexique\">Mexique<\/option><option  value=\"Micron\u00e9sie\">Micron\u00e9sie<\/option><option  value=\"Moldavie\">Moldavie<\/option><option  value=\"Monaco\">Monaco<\/option><option  value=\"Mongolie\">Mongolie<\/option><option  value=\"Montserrat\">Montserrat<\/option><option  value=\"Mont\u00e9n\u00e9gro\">Mont\u00e9n\u00e9gro<\/option><option  value=\"Mozambique\">Mozambique<\/option><option  value=\"Myanmar\">Myanmar<\/option><option  value=\"Namibie\">Namibie<\/option><option  value=\"Nauru\">Nauru<\/option><option  value=\"Nepal\">Nepal<\/option><option  value=\"Nicaragua\">Nicaragua<\/option><option  value=\"Niger\">Niger<\/option><option  value=\"Nigeria\">Nigeria<\/option><option  value=\"Niue\">Niue<\/option><option  value=\"Norv\u00e8ge\">Norv\u00e8ge<\/option><option  value=\"Nouvelle Z\u00e9lande\">Nouvelle Z\u00e9lande<\/option><option  value=\"Nouvelle-Cal\u00e9donie\">Nouvelle-Cal\u00e9donie<\/option><option  value=\"Oman\">Oman<\/option><option  value=\"Ouganda\">Ouganda<\/option><option  value=\"Ouzb\u00e9kistan\">Ouzb\u00e9kistan<\/option><option  value=\"Pakistan\">Pakistan<\/option><option  value=\"Palau\">Palau<\/option><option  value=\"Palestine\">Palestine<\/option><option  value=\"Panama\">Panama<\/option><option  value=\"Papouasie-Nouvelle-Guin\u00e9e\">Papouasie-Nouvelle-Guin\u00e9e<\/option><option  value=\"Paraguay\">Paraguay<\/option><option  value=\"Pays-bas\">Pays-bas<\/option><option  value=\"Philippines\">Philippines<\/option><option  value=\"Pitcairn\">Pitcairn<\/option><option  value=\"Pologne\">Pologne<\/option><option  value=\"Polyn\u00e9sie Fran\u00e7aise\">Polyn\u00e9sie Fran\u00e7aise<\/option><option  value=\"Portugal\">Portugal<\/option><option  value=\"Puerto Rico\">Puerto Rico<\/option><option  value=\"P\u00e9rou\">P\u00e9rou<\/option><option  value=\"Qatar\">Qatar<\/option><option  value=\"Roumanie\">Roumanie<\/option><option  value=\"Rouwanda\">Rouwanda<\/option><option  value=\"Royaume-Uni\">Royaume-Uni<\/option><option  value=\"Russie\">Russie<\/option><option  value=\"R\u00e9publique Dominicaine\">R\u00e9publique Dominicaine<\/option><option  value=\"R\u00e9publique Tch\u00e8que\">R\u00e9publique Tch\u00e8que<\/option><option  value=\"R\u00e9publique centrafricaine\">R\u00e9publique centrafricaine<\/option><option  value=\"Sahara occidental\">Sahara occidental<\/option><option  value=\"Saint Barthelemy\">Saint Barthelemy<\/option><option  value=\"Saint Pierre et Miquelon\">Saint Pierre et Miquelon<\/option><option  value=\"Saint Vincent et les Grenadines\">Saint Vincent et les Grenadines<\/option><option  value=\"Saint-Christophe-et-Ni\u00e9v\u00e8s\">Saint-Christophe-et-Ni\u00e9v\u00e8s<\/option><option  value=\"Saint-Martin (partie fran\u00e7aise)\">Saint-Martin (partie fran\u00e7aise)<\/option><option  value=\"Saint-Si\u00e8ge\">Saint-Si\u00e8ge<\/option><option  value=\"Sainte-H\u00e9l\u00e8ne, Ascension et Tristan de Cunha\">Sainte-H\u00e9l\u00e8ne, Ascension et Tristan de Cunha<\/option><option  value=\"Salvador (le)\">Salvador (le)<\/option><option  value=\"Samoa\">Samoa<\/option><option  value=\"San Marino\">San Marino<\/option><option  value=\"Sante Lucie\">Sante Lucie<\/option><option  value=\"Sao Tome and Principe\">Sao Tome and Principe<\/option><option  value=\"Senegal\">Senegal<\/option><option  value=\"Serbie\">Serbie<\/option><option  value=\"Seychelles\">Seychelles<\/option><option  value=\"Sierra Leone\">Sierra Leone<\/option><option  value=\"Singapour\">Singapour<\/option><option  value=\"Sint Maarten (partie hollandaise)\">Sint Maarten (partie hollandaise)<\/option><option  value=\"Slovaquie\">Slovaquie<\/option><option  value=\"Slov\u00e9nie\">Slov\u00e9nie<\/option><option  value=\"Somalie\">Somalie<\/option><option  value=\"Soudan\">Soudan<\/option><option  value=\"Soudan du Sud\">Soudan du Sud<\/option><option  value=\"Sri Lanka\">Sri Lanka<\/option><option  value=\"Suisse\">Suisse<\/option><option  value=\"Surinam\">Surinam<\/option><option  value=\"Su\u00e8de\">Su\u00e8de<\/option><option  value=\"Svalbard et Jan Mayen\">Svalbard et Jan Mayen<\/option><option  value=\"Swaziland\">Swaziland<\/option><option  value=\"Syrie\">Syrie<\/option><option  value=\"Tadjikistan\">Tadjikistan<\/option><option  value=\"Taiwan\">Taiwan<\/option><option  value=\"Tanzanie\">Tanzanie<\/option><option  value=\"Tchad\">Tchad<\/option><option  value=\"Terres Australes Fran\u00e7aises\">Terres Australes Fran\u00e7aises<\/option><option  value=\"Territoires britanniques de l\u2019oc\u00e9an Indien\">Territoires britanniques de l\u2019oc\u00e9an Indien<\/option><option  value=\"Tha\u00eflande\">Tha\u00eflande<\/option><option  value=\"Timor oriental\">Timor oriental<\/option><option  value=\"Timor-Oriental\">Timor-Oriental<\/option><option  value=\"Togo\">Togo<\/option><option  value=\"Tok\u00e9laou\">Tok\u00e9laou<\/option><option  value=\"Tonga\">Tonga<\/option><option  value=\"Trinit\u00e9 et Tobago\">Trinit\u00e9 et Tobago<\/option><option  value=\"Tunisie\">Tunisie<\/option><option  value=\"Turkm\u00e9nistan\">Turkm\u00e9nistan<\/option><option  value=\"Turquie\">Turquie<\/option><option  value=\"Tuvalu\">Tuvalu<\/option><option  value=\"Ukraine\">Ukraine<\/option><option  value=\"Uruguay\">Uruguay<\/option><option  value=\"Vanuatu\">Vanuatu<\/option><option  value=\"Vietnam\">Vietnam<\/option><option  value=\"V\u00e9n\u00e9zu\u00e9la\">V\u00e9n\u00e9zu\u00e9la<\/option><option  value=\"Wallis et Futuna\">Wallis et Futuna<\/option><option  value=\"Y\u00e9men\">Y\u00e9men<\/option><option  value=\"Zambie\">Zambie<\/option><option  value=\"Zimbabwe\">Zimbabwe<\/option><option  value=\"\u00c9gypte\">\u00c9gypte<\/option><option  value=\"\u00c9mirats Arabes Unis\">\u00c9mirats Arabes Unis<\/option><option  value=\"\u00c9quateur\">\u00c9quateur<\/option><option  value=\"\u00c9rythr\u00e9e (l\u2019)\">\u00c9rythr\u00e9e (l\u2019)<\/option><option  value=\"\u00c9tats-Unis\">\u00c9tats-Unis<\/option><option  value=\"\u00c9thiopie\">\u00c9thiopie<\/option><option  value=\"\u00cele Bouvet\">\u00cele Bouvet<\/option><option  value=\"\u00cele Christmas\">\u00cele Christmas<\/option><option  value=\"\u00cele Maurice\">\u00cele Maurice<\/option><option  value=\"\u00cele Norfolk\">\u00cele Norfolk<\/option><option  value=\"\u00cele de Man\">\u00cele de Man<\/option><option  value=\"\u00celes Ca\u00efmans\">\u00celes Ca\u00efmans<\/option><option  value=\"\u00celes Cocos\">\u00celes Cocos<\/option><option  value=\"\u00celes Cook\">\u00celes Cook<\/option><option  value=\"\u00celes Falkland\">\u00celes Falkland<\/option><option  value=\"\u00celes F\u00e9ro\u00e9\">\u00celes F\u00e9ro\u00e9<\/option><option  value=\"\u00celes Heard-et-MacDonald\">\u00celes Heard-et-MacDonald<\/option><option  value=\"\u00celes Mariannes du Nord\">\u00celes Mariannes du Nord<\/option><option  value=\"\u00celes Marshall\">\u00celes Marshall<\/option><option  value=\"\u00celes Salomon\">\u00celes Salomon<\/option><option  value=\"\u00celes Samoa Am\u00e9ricaines\">\u00celes Samoa Am\u00e9ricaines<\/option><option  value=\"\u00celes Turques et Ca\u00efques\">\u00celes Turques et Ca\u00efques<\/option><option  value=\"\u00celes Vierges britanniques\">\u00celes Vierges britanniques<\/option><option  value=\"\u00celes Vierges des \u00c9tats-Unis\">\u00celes Vierges des \u00c9tats-Unis<\/option><option  value=\"\u00celes mineures am\u00e9ricaines\">\u00celes mineures am\u00e9ricaines<\/option>\t<\/select>\n\t\r\n\t\r\n\t\r\n<\/div>\n<div id=\"frm_field_54_container\" class=\"frm_form_field form-field  form-group frm_top_container frm6 frm_first\">\r\n\t<label for=\"field_o3sk4\" id=\"field_o3sk4_label\" class=\"frm_primary_label col-form-label form-label\">Phone Prefix\r\n\t\t<span class=\"frm_required\" aria-hidden=\"true\"><\/span>\r\n\t<\/label>\r\n\t<input  type=\"text\" id=\"field_o3sk4\" name=\"item_meta[54]\" value=\"\"  placeholder=\"+33\" data-invmsg=\"Phone Prefix is invalid\" class=\"form-control\" aria-invalid=\"false\"   \/>\r\n\t\r\n\t\r\n<\/div>\n<div id=\"frm_field_10_container\" class=\"frm_form_field form-field  frm_required_field form-group frm_top_container frm6\">\r\n\t<label for=\"field_79afy\" id=\"field_79afy_label\" class=\"frm_primary_label col-form-label form-label\">Phone\r\n\t\t<span class=\"frm_required\" aria-hidden=\"true\">*<\/span>\r\n\t<\/label>\r\n\t<input type=\"tel\" id=\"field_79afy\" name=\"item_meta[10]\" value=\"\"  placeholder=\"654455445\" data-reqmsg=\"Phone cannot be empty.\" aria-required=\"true\" data-invmsg=\"Phone is invalid\" class=\"form-control\" aria-invalid=\"false\" pattern=\"((\\+\\d{1,3}(-|.| )?\\(?\\d\\)?(-| |.)?\\d{1,5})|(\\(?\\d{2,6}\\)?))(-|.| )?(\\d{3,4})(-|.| )?(\\d{4})(( x| ext)\\d{1,5}){0,1}$\"  \/>\r\n\t\r\n\t\r\n<\/div>\n<div id=\"frm_field_12_container\" class=\"frm_form_field form-field  frm_required_field form-group frm_top_container frm6 frm_first\">\r\n\t<label for=\"field_3sq6x\" id=\"field_3sq6x_label\" class=\"frm_primary_label col-form-label form-label\">Company\r\n\t\t<span class=\"frm_required\" aria-hidden=\"true\">*<\/span>\r\n\t<\/label>\r\n\t<input  type=\"text\" id=\"field_3sq6x\" name=\"item_meta[12]\" value=\"\"  placeholder=\"Ommadawn\" data-reqmsg=\"Company cannot be empty.\" aria-required=\"true\" data-invmsg=\"Company is invalid\" class=\"form-control\" aria-invalid=\"false\"   \/>\r\n\t\r\n\t\r\n<\/div>\n<div id=\"frm_field_13_container\" class=\"frm_form_field form-field  frm_required_field form-group frm_top_container frm6\">\r\n\t<label for=\"field_302l5\" id=\"field_302l5_label\" class=\"frm_primary_label col-form-label form-label\">Job title\r\n\t\t<span class=\"frm_required\" aria-hidden=\"true\">*<\/span>\r\n\t<\/label>\r\n\t<input  type=\"text\" id=\"field_302l5\" name=\"item_meta[13]\" value=\"\"  placeholder=\"Compositeur\" data-reqmsg=\"Job title cannot be empty.\" aria-required=\"true\" data-invmsg=\"Job title is invalid\" class=\"form-control\" aria-invalid=\"false\"   \/>\r\n\t\r\n\t\r\n<\/div>\n<div id=\"frm_field_17_container\" class=\"frm_form_field form-field  frm_required_field form-group frm_top_container\">\r\n\t<label for=\"field_lceug\" id=\"field_lceug_label\" class=\"frm_primary_label col-form-label form-label\">Do you have a shop on Rakuten?\r\n\t\t<span class=\"frm_required\" aria-hidden=\"true\">*<\/span>\r\n\t<\/label>\r\n\t\t\t<select name=\"item_meta[17]\" id=\"field_lceug\"  data-placeholder=\"Select an answer\"  placeholder=\"Select an answer\" data-reqmsg=\"Do you have a shop on Rakuten? cannot be empty.\" aria-required=\"true\" data-invmsg=\"Do you have a shop on Rakuten? is invalid\" class=\"form-control\" aria-invalid=\"false\"  >\n\t\t<option  class=\"frm-select-placeholder\" value=\"\" data-placeholder=\"true\">Select an answer<\/option><option  value=\"Oui, je suis un vendeur professionnel\">Yes, I am a professional seller<\/option><option  value=\"Oui, je suis un vendeur particulier\">Yes, I am a private seller<\/option><option  value=\"Non, je suis un acheteur\">No, I am a buyer<\/option>\t<\/select>\n\t\r\n\t\r\n\t\r\n<\/div>\n<div id=\"frm_field_18_container\" class=\"frm_form_field form-field  frm_required_field form-group frm_top_container\">\r\n\t<label for=\"field_ln21y\" id=\"field_ln21y_label\" class=\"frm_primary_label col-form-label form-label\">Contact request reason\r\n\t\t<span class=\"frm_required\" aria-hidden=\"true\">*<\/span>\r\n\t<\/label>\r\n\t\t\t<select name=\"item_meta[18]\" id=\"field_ln21y\"  data-placeholder=\"Select an answer\"  placeholder=\"Select an answer\" data-reqmsg=\"Contact request reason cannot be empty.\" aria-required=\"true\" data-invmsg=\"Contact request reason is invalid\" class=\"form-control\" aria-invalid=\"false\"  >\n\t\t<option  class=\"frm-select-placeholder\" value=\"\" data-placeholder=\"true\">Select an answer<\/option><option  value=\"Service logistique\">Fulfillment service<\/option><option  value=\"D\u00e9velopper mon activit\u00e9\">Develop my activity<\/option><option  value=\"Probl\u00e8me technique\">Technical problem<\/option><option  value=\"Autre\">Other<\/option>\t<\/select>\n\t\r\n\t\r\n\t\r\n<\/div>\n<div id=\"frm_field_14_container\" class=\"frm_form_field form-field  form-group frm_top_container\">\r\n\t<label for=\"field_9umep\" id=\"field_9umep_label\" class=\"frm_primary_label col-form-label form-label\">How can we help you?\r\n\t\t<span class=\"frm_required\" aria-hidden=\"true\"><\/span>\r\n\t<\/label>\r\n\t<textarea name=\"item_meta[14]\" id=\"field_9umep\" rows=\"5\"  placeholder=\"Write details\" data-invmsg=\"How can we help you? is invalid\" class=\"form-control\" aria-invalid=\"false\"  ><\/textarea>\r\n\t\r\n\t\r\n<\/div>\n<div id=\"frm_field_15_container\" class=\"frm_form_field form-field  frm_required_field form-group frm_none_container vertical_radio\">\r\n\t<div  id=\"field_g1biw_label\" class=\"frm_primary_label col-form-label form-label\">Privacy policy\r\n\t\t<span class=\"frm_required\" aria-hidden=\"true\">*<\/span>\r\n\t<\/div>\r\n\t<div class=\"frm_opt_container\" aria-labelledby=\"field_g1biw_label\" role=\"group\">\t\t<div class=\"frm_checkbox checkbox\" id=\"frm_checkbox_15-0\">\t\t\t<label  for=\"field_g1biw-0\">\n\t\t\t<input type=\"checkbox\" name=\"item_meta[15][]\" id=\"field_g1biw-0\" value=\"&lt;span&gt;En cochant cette case, j\u2019accepte que Rakuten traite mes donn\u00e9es personnelles \u00e0 des fins de mise en relation avec les \u00e9quipes commerciales. Pour en savoir plus, consultez notre &lt;a href=&quot;https:\/\/global.fr.shopping.rakuten.com\/politique-de-confidentialite\/&quot; target=&quot;_blank&quot;&gt;Politique de protection des donn\u00e9es personnelles&lt;\/a&gt;.&lt;\/span&gt;\"  data-reqmsg=\"You must accept the privacy policy by ticking the box.\" data-invmsg=\"Privacy policy is invalid\"   aria-required=\"true\"  \/> <span>By checking this box, I agree that Rakuten may process my personal data for the purpose of contacting sales teams. To learn more, please consult our <a href=\"https:\/\/global.fr.shopping.rakuten.com\/en\/privacy-policy\/\" target=\"_blank\">Personal Data Protection Policy<\/a>.<\/span><\/label><\/div>\n<\/div>\r\n\t\r\n\t\r\n<\/div>\n<div id=\"frm_field_6_container\" class=\"frm_form_field form-field  form-group\">\r\n\t<div class=\"form-group frm_submit frm_flex\">\r\n<button class=\"frm_button_submit btn btn-secondary frm_final_submit\" type=\"submit\"   formnovalidate=\"formnovalidate\">Send<\/button>\r\n\r\n\r\n\r\n<\/div>\r\n<\/div>\n\t<input type=\"hidden\" name=\"item_key\" value=\"\" \/>\n\t\t\t<div id=\"frm_field_67_container\">\n\t\t\t<label for=\"field_99xgq\" >\n\t\t\t\tIf you are human, leave this field blank.\t\t\t<\/label>\n\t\t\t<input  id=\"field_99xgq\" type=\"text\" class=\"frm_form_field form-field frm_verify\" name=\"item_meta[67]\" value=\"\"  \/>\n\t\t<\/div>\n\t\t<input name=\"frm_state\" type=\"hidden\" value=\"7UOEOUavz+GSq1wp6PiDyUx+klTiToyCZ0PjkEPbPl+syvyVg3BEZtZfTCNANGeQ\" \/><\/div>\n<\/fieldset>\n<\/div>\n\n<\/form>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-secondary-light-background-color has-background\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">Frequently Asked Questions<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:64%\">    <div id=\"btw_faq-block_ce42d4b240005ebca6c0b8281674416c\" class=\"btw_faq\">\n\t\t<div class=\"faq\" id=\"faq-btw_faq-block_ce42d4b240005ebca6c0b8281674416c\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq__item\">\n\t\t\t\t\t\t<div class=\"faq__item__header\" id=\"btw_faq-block_ce42d4b240005ebca6c0b8281674416c-heading1\">\n\t\t\t\t\t\t\t<a class=\"faq__item__header__link\" href=\"#\" data-toggle=\"collapse\" data-target=\"#btw_faq-block_ce42d4b240005ebca6c0b8281674416c-collapse1\" aria-controls=\"btw_faq-block_ce42d4b240005ebca6c0b8281674416c-collapse1\">\n\t\t\t\t\t\t\t\t<span class=\"faq__item__header__link__title\">How to turn your individual Rakuten account into a professional account?<\/span>\n\t\t\t\t\t\t\t\t<span class=\"faq__item__header__link__arrow\"><\/span>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"btw_faq-block_ce42d4b240005ebca6c0b8281674416c-collapse1\" class=\"collapse faq__item__content\" aria-labelledby=\"btw_faq-block_ce42d4b240005ebca6c0b8281674416c-heading1\">\n\t\t\t\t\t\t\t<p>Contact our sales teams using the form above. We will then contact you and help you turn your individual account into a professional account.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq__item\">\n\t\t\t\t\t\t<div class=\"faq__item__header\" id=\"btw_faq-block_ce42d4b240005ebca6c0b8281674416c-heading2\">\n\t\t\t\t\t\t\t<a class=\"faq__item__header__link\" href=\"#\" data-toggle=\"collapse\" data-target=\"#btw_faq-block_ce42d4b240005ebca6c0b8281674416c-collapse2\" aria-controls=\"btw_faq-block_ce42d4b240005ebca6c0b8281674416c-collapse2\">\n\t\t\t\t\t\t\t\t<span class=\"faq__item__header__link__title\">How to import my products on Rakuten?<\/span>\n\t\t\t\t\t\t\t\t<span class=\"faq__item__header__link__arrow\"><\/span>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"btw_faq-block_ce42d4b240005ebca6c0b8281674416c-collapse2\" class=\"collapse faq__item__content\" aria-labelledby=\"btw_faq-block_ce42d4b240005ebca6c0b8281674416c-heading2\">\n\t\t\t\t\t\t\t<p>To import your products to Rakuten, 4 options are available to you:<\/p>\n<ul>\n<li>Classic import via CSV or TXT file<\/li>\n<li>Generic import via XML file<\/li>\n<li>Manual import<\/li>\n<li>Import via feed URL<\/li>\n<\/ul>\n<p>Find all the details on product importing in <a href=\"https:\/\/global.fr.shopping.rakuten.com\/en\/faq\/\">our FAQ<\/a>.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq__item\">\n\t\t\t\t\t\t<div class=\"faq__item__header\" id=\"btw_faq-block_ce42d4b240005ebca6c0b8281674416c-heading3\">\n\t\t\t\t\t\t\t<a class=\"faq__item__header__link\" href=\"#\" data-toggle=\"collapse\" data-target=\"#btw_faq-block_ce42d4b240005ebca6c0b8281674416c-collapse3\" aria-controls=\"btw_faq-block_ce42d4b240005ebca6c0b8281674416c-collapse3\">\n\t\t\t\t\t\t\t\t<span class=\"faq__item__header__link__title\">How to start selling on Rakuten?<\/span>\n\t\t\t\t\t\t\t\t<span class=\"faq__item__header__link__arrow\"><\/span>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div id=\"btw_faq-block_ce42d4b240005ebca6c0b8281674416c-collapse3\" class=\"collapse faq__item__content\" aria-labelledby=\"btw_faq-block_ce42d4b240005ebca6c0b8281674416c-heading3\">\n\t\t\t\t\t\t\t<p class=\"mantine-focus-auto m_b6d8b162 mantine-Text-root\" data-variant=\"neutral-strong\" data-size=\"body\">To sell on Rakuten, you must first create a professional seller account. Simply <a href=\"https:\/\/fr.shopping.rakuten.com\/en-US\/onboarding-pro\/user-information\">fill out our registration form<\/a> and provide your information.<\/p>\n<p class=\"mantine-focus-auto m_b6d8b162 mantine-Text-root\" data-variant=\"neutral-strong\" data-size=\"body\">Once your registration is complete, the Rakuten teams will verify your information and activate your account. You will receive a confirmation email as soon as your account is validated.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n    <\/div>\n    \n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/global.fr.shopping.rakuten.com\/en\/faq\">ACCESS THE FULL FAQ<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:36%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"675\" src=\"https:\/\/global.fr.shopping.rakuten.com\/wp-content\/uploads\/2026\/02\/photo-2560x1440-page_mere-ressources-faq-1200x675.jpg\" alt=\"cubes de bois avec lettres f a q\" class=\"wp-image-2676\" srcset=\"https:\/\/global.fr.shopping.rakuten.com\/wp-content\/uploads\/2026\/02\/photo-2560x1440-page_mere-ressources-faq-1200x675.jpg 1200w, https:\/\/global.fr.shopping.rakuten.com\/wp-content\/uploads\/2026\/02\/photo-2560x1440-page_mere-ressources-faq-600x338.jpg 600w, https:\/\/global.fr.shopping.rakuten.com\/wp-content\/uploads\/2026\/02\/photo-2560x1440-page_mere-ressources-faq-768x432.jpg 768w, https:\/\/global.fr.shopping.rakuten.com\/wp-content\/uploads\/2026\/02\/photo-2560x1440-page_mere-ressources-faq-1536x864.jpg 1536w, https:\/\/global.fr.shopping.rakuten.com\/wp-content\/uploads\/2026\/02\/photo-2560x1440-page_mere-ressources-faq-2048x1152.jpg 2048w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Are you an individual customer? This form is intended for professionals only. If you are an individual customer, your request will not be processed here.<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":26,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-6221","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Contact | Rakuten<\/title>\n<meta name=\"description\" content=\"If you are a professional seller, contact our teams using the dedicated link. Our E-Commerce Consultants will contact you.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/global.fr.shopping.rakuten.com\/en\/contact\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Contact | Rakuten\" \/>\n<meta property=\"og:description\" content=\"If you are a professional seller, contact our teams using the dedicated link. 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