Catalog

Error reports for manual file integrations or via hosted URL (TXT/CSV)

The history of stock integration error reports is available from your account in the Send my stock files section:

You can download it to your computer by clicking on the link indicating the number of error lines in your file, and use it to optimize your next shipments. These are available for 5 days. After this period, they cannot be retrieved.

Error reports for webservice integrations

There are 2 webservices for error recovery:

– genericimportreport (XML)
– ImportReport (TXT or CSV)

Click here for documentation.

We advise you to send only updates to existing ads in your catalog requiring modification (price, quantity…), limiting the frequency of sending to a maximum of 10 files per hour.

To do this, you can periodically extract your inventory using the export webservice. This webservice also enables you to consult competitor prices using the “pricing” scope.

You can also use the listing webservice to consult our catalog and publish ads only on existing product sheets, using a barcode.
This is a very effective way of optimizing your flows if your database doesn’t have enough data to create a product sheet.

The presence of a product identification code is strongly recommended, if not mandatory, for each product you wish to include in the catalog.

These codes maximize the visibility of your offer, whether on the Rakuten France site or on our partner sites (e.g. price comparison sites such as Google Shopping, Facebook, Retargeters, etc.).

Entering a code that does not correspond to the product or brand with which it is associated can have consequences for the visibility of your entire catalog.

It is therefore essential to enter an EAN/UPC/ISBN code as often as possible when creating a new product file, and to ensure that it is correct.

Les codes attendus doivent comporter 13 chiffres (format EAN-13 et ISBN-13).

Dans le cas d’un code comportant 12 ou 11 chiffres (UPC), il suffit de le compléter par 1 ou 2 zéro(s) à son début pour le rendre compatible avec le format requis.

An XML file must be structured according to precise standards if you want it to integrate correctly on Rakuten France.

Find out more here.

Go to Site Developer, then click on Inventory Management and go to the Import stock using XML feeds section. You can also click here directly.

Click on Producttypes, then enter your nickname and token, and click OK.

You can then select the relevant alias.

For example, if you want to create a circular saw template, you’ll need to choose the right alias:

i.e. outillage_jardin_produit :

<producttypetemplate>

<alias>product_garden_tools</alias>

Once you’ve selected the alias, go to the Product Templates section, in the Import stock using XML feeds section, or click here :

Enter your login, token and the corresponding product type alias (in our example, “outillage_jardin_produit”).

For Scope, select VALUES, and click OK.

You’ll then access the right model and find the type of product you’re looking for in the <key>typedeproduct</key> section.

Here we find the circular saw:

You’ll need to do the same with the brand: <key>manufacturer</key>, replacing “manufacturer” with the correct value (in our example, it’s a Bosch):

And so on for all mandatory attributes: <mandatory>1</mandatory>.

You’re also free to fill in fields that are <mandatory>0</mandatory>, because the more information a file has, the better it will be classified and therefore better referenced.

A Webservice is available for you to import your import file to Rakuten France. To access it, click here.

A webservice is available to view any errors in your file integration. To access it, click here.

Some errors may be difficult to understand at first glance.