Privacy Policy
Protecting your data is a major issue in the trust you place in us. As such, it is one of our most important concerns.
Version updated on February 9, 2026
To help you better understand how we process your data and to make informed choices regarding its use, we invite you to continue reading.
1. Who are we?
Rakuten France S.A.S., registered in the Paris Trade and Companies Register under number 432 647 584 and with its registered office located at 92, rue Réaumur, 75002 Paris, is responsible for the data processing implemented when you browse this site, contact us, or apply for one of our job offers.
Rakuten France is a company of the Rakuten Group, which includes all the subsidiaries of the Japanese company Rakuten Group, Inc., headquartered in Tokyo.
2. What do we do with your data? ?
We collect your data when you browse this site, use our contact forms, or apply for our job offers.
2.1. When you browse this site
When you browse our site, we collect data relating to:
- Your interactions with our site, such as the pages visited;
- The characteristics of your device, its operating system, and your web browser.
This data allows us to better understand how you use our site in order to improve it.
This data is collected via cookies or other similar technologies, such as ‘pixels,’ based on your consent. You can change your choices at any time and learn more about the trackers used by accessing our consent manager.
2.2. When you contact us
When you contact us, we collect, on the basis of our legitimate interest:
- Your last name, first name, company, country, and job title;
- Your email address and telephone number;
- The content of your message.
The data that must be provided in order for us to respond to you and communicate with you is clearly indicated at the time it is requested.
2.3. When you apply for our job offers
When you apply for our job offers, we collect the following data to review your application and manage interviews, to communicate with you, and to build our candidate database, based on our legitimate interest:
- Your last name, first name, age, gender, date of birth, telephone number, postal address, and email address;
- All information contained in your CV and cover letter or any other document you submit to us to support your application;
- All relevant information regarding the selection process that we may collect through our partners in charge of verifying your references or the suitability of your skills for the position, such as the job offer and the salary you wish to obtain, and the results of tests and evaluations carried out as part of the recruitment process;
- All information related to our written or oral exchanges;
- All information included in your application file and the results of all your previous applications, interviews, and selection processes.
The data that must be provided in order for us to review your application and communicate with you is clearly indicated at the time it is requested.
Where applicable, we may also retain and use your data for the management of potential litigation, based on our legitimate interest.
3. How do we share your data?
If you have applied for a job offer, we may share your data with another entity of the Rakuten Group or with certain service providers in order to verify your references or assess the suitability of your skills for the position for which you have applied, based on our legitimate interest.
In this case, your data may be transferred outside the European Union.
For this reason, the communication of your data to another entity of the Rakuten Group for the review of your application is carried out in compliance with the Binding Corporate Rules (BCR) that we have adopted, which have been validated by the Luxembourgish data protection authority. Our Binding Corporate Rules ensure a comparable level of data protection worldwide within each entity of the Rakuten Group.
When we use service providers, for example for website hosting, as part of your responses to job offers, or to respond to your requests, we ensure that they provide sufficient guarantees to maintain the security and confidentiality of your data in accordance with applicable regulations.
If the use of these service providers requires the transfer of your data outside the European Union, we implement appropriate safeguards to ensure an adequate level of protection for your data.
4. How long do we keep your data? ?
If you have applied for a job offer, we keep your data for as long as your application is being processed.
If your application is not successful, we will also keep your data in our candidate database for 2 years in order to contact you regarding other job offers that may interest you.
We invite you to refer to the following section if you wish to exercise the various rights you have regarding your data.
When you contact us, particularly via a contact form, we may keep your data for 5 years.
Finally, data relating to the audience measurement of our site is kept for 13 months.
5. How to exercise your rights ?
In accordance with applicable regulations, you have the right to access, rectify, delete, object to, restrict, and port your personal data.
When the processing implemented is based on your consent, you may withdraw your consent at any time. In such a case, the lawfulness of processing carried out prior to this withdrawal will not be affected.
Finally, you may provide us with your instructions regarding the retention, deletion, and communication of your personal data in the event of your death.
You may exercise your rights by mail at the following address:
Rakuten France
Legal Department (DPO)
92, rue Réaumur, 75002 – Paris
Or by email at the following address: fr-privacy@mail.rakuten.com
In the event of an unsatisfactory response from us, you may file a complaint with the Commission Nationale de l’Informatique et des Libertés (CNIL).
If you have applied for a job offer via our website dedicated to our job offers, please be informed that you have the option to rectify your data directly on your candidate account and to delete it.
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