Frequently asked questions

Creating a shop on Rakuten The 4 steps to start selling Updating account information

What is the Merchant Dashboard? Enable two-factor authentication (2FA) for your account

Confirm an order Cancel an order Grades on your orders What is the Merchant Quality Score (MQS)?

Communicating with a buyer Managing a non-compliant order Managing an order that has not been received Managing a product return Managing a withdrawal

EAN codes Stock import – CSV or TXT file Stock import – XML file Stock import – Feed URL Stock import – Manual integration Low import rate

Delivery methods Package tracking Custom shipping fees

Invoice Accelerated payment Blocked payment Repayment

Rakuten Ads Rakuten Coupons Rakuten Points Rakuten E-Shop

Billing VAT collection Legal guarantee of conformity Right of withdrawal Extended Producer Responsibility (EPR) EPR by Rakuten Content infringing on my rights Product Compliance and Safety Economic Operator / Responsible Person in the EU

Stock import – Feed URL

Integration via feed URL is the fastest of the various product import methods. Before proceeding with the integration, you can test your URL on File-Validator, using the ‘Test a feed‘ section.

The feed URL must be generated beforehand: either by you if you are familiar with the process, or by your integrator.

In the latter case, you can directly integrate your catalog from your integrator partner’s platform.

In case of an error, contact us via the button below. Our support team will get back to you shortly.

If you would like information on the services offered by an integrator, we invite you to visit our Partners page to take advantage of our partner offers.

To go further

EAN codes

Stock import – CSV or TXT file

Stock import – XML file

Stock import – Manual integration

Low import rate

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Notre objectif ? Rendre votre expérience sur Rakuten aussi fluide que possible, afin que vous puissiez immédiatement vous concentrer sur ce que vous faites de mieux : vendre.