Frequently asked questions

Creating a shop on Rakuten The 4 steps to start selling Updating account information

What is the Merchant Dashboard? Enable two-factor authentication (2FA) for your account

Confirm an order Cancel an order Grades on your orders What is the Merchant Quality Score (MQS)?

Communicating with a buyer Managing a non-compliant order Managing an order that has not been received Managing a product return Managing a withdrawal

EAN codes Stock import – CSV or TXT file Stock import – XML file Stock import – Feed URL Stock import – Manual integration Low import rate

Delivery methods Package tracking Custom shipping fees

Invoice Accelerated payment Blocked payment Repayment

Rakuten Ads Rakuten Coupons Rakuten Points Rakuten E-Shop

Billing VAT collection Legal guarantee of conformity Right of withdrawal Extended Producer Responsibility (EPR) EPR by Rakuten Content infringing on my rights Product Compliance and Safety Economic Operator / Responsible Person in the EU

What is the Merchant Dashboard?

The Merchant Dashboard is a comprehensive tool for managing your sales and listings, as well as tracking your performance on Rakuten.

This dashboard is equipped with several features designed to simplify your tasks as an e-merchant by consolidating everything you need to sell and optimize your performance on Rakuten.

To access it, log in to your account and click on ‘View my dashboard’, or click directly here, by entering your Rakuten login and your token.

You will find your API token by clicking on ‘Tokens‘ in the ‘Account settings‘ section. Then, copy and paste your connection token into the corresponding box.

To go further

Merchant Dashboard

Enable two-factor authentication (2FA) for your account

Besoin d’un accompagnement personnalisé ?

Notre objectif ? Rendre votre expérience sur Rakuten aussi fluide que possible, afin que vous puissiez immédiatement vous concentrer sur ce que vous faites de mieux : vendre.