Frequently asked questions

Invoice

The invoice for sales made is available by clicking on My Wallet in the Finances section of your account.

  • Select the Sales Transfer corresponding to the date you are interested in.
  • Then click on Invoice to access the corresponding invoice directly.

As indicated on the right under Explanations, all details regarding your completed sales are available:

  • Gross Total corresponds to the selling price of the item.
  • Net Total corresponds to the net amount after the deduction of Rakuten’s commission*.
  • Shipping Total corresponds to the flat-rate reimbursement amount for the shipping costs chosen beforehand.
  • Paid corresponds to the final net amount you receive, including shipping costs.

*Note: The commission rate varies depending on your subscription and the category of the product sold. The details of Rakuten’s commissions are available here.

Finally, handling fees are added based on the price of the item sold. You can find this handling fee grid on the same page.

You have the ability to generate a summary file of your sales yourself, directly from your account, including all the information necessary for your accounting.

  • Once logged in, click on All orders in the Orders tab.
  • Next, click on Accounting export to open a new window.
  • Choose the month and year you are interested in, and this will automatically generate your detailed invoice.

Each file contains the details of all sales for the month in question and includes the necessary data fields, including VAT.

Go to your Rakuten account and click on My invoices in the Finances section.

You will find all your invoices here since the creation of your account.

  • If needed, use the drop-down menu to select the desired year and document type.
  • Click on the invoice you are interested in, and it will automatically download in PDF format.