To change your e-mail address and/or personal information (title, last name, first name), go to the Account Settings section of your Rakuten account and click on E-mail and password.

If you wish to change your return address, click on Shipping and pro package.

In this section, you can also enter :

• your account type (professional or private)
• the country from which you ship orders

If you wish to access your company information (SIRET number, bank details, address, etc.), click on My documents in the Finance section.

You won’t be able to change this information yourself; you’ll have to ask your E-Commerce Consultant to do so, and he’ll look into the feasibility of the change. The procedure is the same for changing your store name.