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Activate double authentication to verify your account

Double authentication, or two-factor authentication, is a security system that enhances the security of your seller account by adding an extra level of security. This protects your account in case your password is stolen.

How do I activate dual authentication?

 

1. Go to your Merchant Dashboard

2. In the top right-hand corner of your profile, select “Manage account”.

3. In the “Security” panel, click on “Settings”.

 

parametres merchant dashboard

 

You’ll then be able to choose between our two available methods for activating dual authentication.

1. Use a password generator

 

OTP is a password protection technique for your Rakuten account. It is applied as soon as you log in and protects all the data accessible from your “My account” space.

We recommend the use of sites such as Google authentificator or Okta Verify.

Please note! To perform this operation, you’ll need a computer and a cell phone.

Google authentificator 

  • Step 1: Download the application of your choice onto your cell phone
  • Step 2: Configure your application with your Google profile
  • Step 3: Login to your Rakuten account and check the “use password generator” option.

utiliser un générateur de mot de passe

  • Step 4: Scan the QR code with your cell phone

configuration du générateur de mot de passe dans Rakuten

  • Step 5: Add the login code
    For your very first connection to the application, click on the “Add a code” box.
    For subsequent connections : Click on the “+” at the bottom right of your screen
  • Etape 6 : Enter the code sent to you on the application on your computer
  • Step 1: Each employee must download the Google Authentificator application to their cell phone.
  • Step 2: The main account holder goes to the “Settings” tab of their Google Authentificator application and selects the “Transfer accounts” tab.

transférer des comptes dans google authentificator

  • Step 3 : The main account holder selects the account he wishes to share on other workstations.
  • Step 4 : Each employee scans the QR code of the main account
  • Step 5 : Each employee now has his/her own access to the main account

Google authentificator 

  • Step 1: Login to your Rakuten accountconnexion au compte Rakuten
  • Step 2: Open your Google Authentificator application on your phone
  • Step 3: Enter the code shown below “Rakuten” on your application in the dedicated box on the Rakuten website

acces a rakuten via google authentificator

  • Step 4: Access your Rakuten account with complete peace of mind!

2. Activate double authentication via SMS

 

2FA or “2 factor authentication” (also known as double authentication) is an additional protection for your Rakuten account, guaranteeing that you are the only user who can access your wallet and modify your bank details.

This method allows you to access all your information only after registering your phone number on your Rakuten account and transmitting a code accessible only from your SMS.

  • Step 1: Go to “My account” in the “Double authentication” section.

accès à la double authentification

  • Step 2: Choose the “Secure with a phone number” mode
  • Step 3: Click on “Configure” and follow the steps indicated on the page.

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