Several delivery methods are available, depending on the type of products you offer:

• Normal mode: No tracking, no signature. Ideal for low-value shipments of reduced size and/or weight.
• Tracking mode: Shipment with tracking number (without signature). Allows you to track your shipment and communicate it to your buyer.
• Registered mode: Shipment with tracking number and signature. Ideal for high-value shipments, for example. Please note that this mode is mandatory for all orders of €200 or more.

As a seller, you don’t have to pay any shipping costs. Quick and easy, all you have to do is print out the packing slip provided by Rakuten, stick it on the parcel and drop it off at your local post office.

Rakuten advances your delivery costs thanks to its partners via three shipping methods: So Colissimo, Chronopost and Mondial Relay.

Important information:

• With Chronopost, you commit to sending your parcel within 24 hours.
• With So Colissimo and Chronopost, you benefit from a tracking number.

To select your shipping method, click on Delivery Methods. You’ll be able to specify the shipping methods your buyers will be able to select when they place their order.

A final word of advice:

Always keep your proof of delivery. In the event of a claim, this will prove that you sent it.

This mode of delivery enables a parcel to be transported from one place to another in record time. Express delivery is particularly useful for parcels containing valuable or important items. For this type of product, customers prefer faster delivery and are more likely to select e-tailers who adopt this method.

By choosing this delivery method, you’re opting for a premium service for your parcels.

For orders placed before 2 pm

• Monday, Tuesday, Wednesday or Thursday, delivery is guaranteed at the latest the following day.
• On Friday, delivery is assured at the latest on Monday.
• On Saturday or Sunday, delivery is guaranteed by Tuesday at the latest.

For orders placed after 2 pm

• Monday, Tuesday or Wednesday, delivery is guaranteed by the following day at the latest.
• On Thursday, delivery is guaranteed by Monday at the latest.
• On Friday, Saturday or Sunday, delivery is guaranteed by Tuesday at the latest.

This delivery method gives you 4 advantages:

• Significantly increase your sales by postponing the date of purchase until the last moment, which can be very useful during key periods such as the Christmas season.
• Differentiate yourself from other merchants with an extra service.
• Diversify your delivery options to reach as many customers as possible.
• Optimize your conversion rate and keep your buyers happy.

How do I activate express delivery?

• Express delivery must first be activated by your E-Commerce Consultant.
• Once express delivery has been set up by your account manager, you need to activate it by checking the Express box in the Shipping & Pro Package section of your account’s Account Settings.

This shipping method enables you to offer your customers delivery to one of the thousands of collection points in the Mondial Relay network.

To offer this shipping method, you must have a Mondial Relay contract. You will be asked for your contract details when you activate this shipping method.

To change your Mondial Relay shipping options, go to your Rakuten account and click on Delivery Methods in the Seller Preferences section.

Then click on Mondial Relay in the My shipping methods section, and fill in your brand code and private key in the pop-up window.

What is Rakuten instore?

Rakuten is France’s 1st omnichannel marketplace. The platform offers retailers and local businesses a click & collect option: Rakuten Instore.

Today, several hundred retailers and small businesses benefit from this option. Offer your customers the option of picking up orders placed in your Rakuten store in your stores within two hours.

Why offer the Rakuten Instore option?

This service lets you eliminate delivery charges. It’s an ideal solution, enabling your buyers to collect their orders directly from our stores or warehouses. Offering a physical point of sale is reassuring and a real time-saver for your customers.

Totally free of charge, this method of delivery also gives you other advantages that set you apart from the competition:

• Attract new customers: Offer your customers the chance to collect their order directly from the store just two hours after placing their order on our platform. This way, late arrivals can pick up their orders at the last minute, and you can introduce your store to a new community of shoppers near you.
• Generate additional sales: 2/3 of customers who pick up a parcel in-store make an additional purchase. Thanks to the advice of your sales staff, boost your revenues with additional sales and build customer loyalty. It also enables you to develop a relationship of trust with new customers who will come back again and again.
• Increase your average basket: This option enables you to sell all those heavy, bulky products online, which are complex to manage with conventional delivery methods and entail high delivery charges. This is why the value of products picked up in-store is on average 47% higher than the average value of products bought online and delivered conventionally.
• Eliminate your delivery costs: Offer competitive prices and generate higher margins by eliminating shipping costs. Your buyers will be all the more interested in discounted products.

How do I activate Rakuten Instore for a single store?

1. Activate the option for your entire catalog

• To do this, log on to your Merchant Dashboard.
• Go to Inventory and click on Category management.
• To select your entire catalog, click on All and then on Set shipping costs.
• Select the Pick-up delivery method, then enter your zip code and telephone number.
• Then click on Save. After a 2 to 3 minute update, all your ads will be available for in-store pick-up.

Your E-Commerce Consultant can also activate the Rakuten Instore option on your account in just a few clicks. This delivery method will then be available on all products in your catalog in an instant.

2. Activate the option manually on a selection of products

If you prefer to choose your own selection of products to collect in-store, you can do so in just 3 clicks:

• Go to My Account by clicking here.
• Click on All my ads in the Inventory section.
• Select the ad of your choice and click on Modify ad.
• Tick the box I authorize the buyer to collect on site. Enter your zip code and telephone number.

How do I activate Rakuten Instore for multiple stores?

You can activate Rakuten Instore for several stores, and link them to the same account if you wish. The stores will then be recommended by geolocation to buyers.

Our teams can help you activate your click & collect and fine-tune your strategy.