Have you just joined Rakuten as a professional seller? Find out in this white paper about all the different processes you may encounter during your time at Rakuten.

In particular, we present the sales cycle on our shopping platform, as well as the processes for order cancellations and complaints.

August 18, 2023 version :

• How to communicate on the Rakuten platform?
  • Use of messaging and contact channels
  • How do users contact us?
  • How do I contact User Care?
• Changes to general terms of use (07/07/2023)
  • Users now have 14 days from the date of delivery to lodge a complaint, for all types of complaint.
  • This period is extended to 30 days if no tracking number is provided by the seller.
• Integration of partial refunds and rebates