Frequently asked questions

Content infringing on my rights

Note: We remind you that RAKUTEN’s contribution to the development of this FAQ is only a summary and non-exhaustive overview of the relevant legislation. Consequently, this FAQ cannot in any way constitute legal advice from RAKUTEN.

After having formally notified the author or publisher of the content considered contentious under European Union law or the law of a Member State (content violating intellectual property rights, terrorist content, etc.), you should report it to RAKUTEN, while ensuring compliance with the conditions imposed by Law No. 2004-575 of June 21, 2004, for confidence in the digital economy, known as the “LCEN”.

For more information, you can consult the online help section “I wish to report an error on a product page, report illicit content or behavior.”